SANELE PATRICIA ZONDO
TECHNICAL SUPPORT\BAKERY ASSISTANT\B CLASS WELDER
471 PETER MOKABA DURBAN
Summary
Amicable bakery assistant maintaining orderly and tidy work areas, kitchen work stations and retail display cases. Offering outstanding customer service and collaboration skills.
Overview
8
8
years of professional experience
Work History
Bakery Assistant
CHECKERS
11.2022 - Current
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Technical Support Consultant
IT LABS
11.2019 - 11.2021
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
Call Center Agent
SCHINDLER
02.2016 - 02.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and managed customer files and databases.
Education
WELDING
ROB'S TRAINING ACADEMY
SASOLBURG 04.2001 -
TECHNICAL SUPPORT
IT LABS CONSULTING
DURBAN 04.2001 -
High School Diploma -
ILLINGE SECONDARY SCHOOL
GAUTENG 04.2001 -
Skills
Display Setup
Product Packaging
Social Media Promotion
Temperature Monitoring
Quality Control
Marketing Support
Timeline
Bakery Assistant
CHECKERS
11.2022 - Current
Technical Support Consultant
IT LABS
11.2019 - 11.2021
Call Center Agent
SCHINDLER
02.2016 - 02.2017
WELDING
ROB'S TRAINING ACADEMY
04.2001 -
TECHNICAL SUPPORT
IT LABS CONSULTING
04.2001 -
High School Diploma -
ILLINGE SECONDARY SCHOOL
04.2001 -