Hi, I’m
Sanele Saragee
Durban
Summary
Proven in enhancing customer care standards at MVNX, I spearheaded a team to exceed performance targets through innovative training programs, improving service quality. My expertise in customer relations and dedication to professional development, alongside effective classroom management at the Department of Education, showcases my dynamic skill set in fostering positive outcomes and relationships.
Developed exceptional customer care skills in fast-paced environment, focusing on effective communication and problem resolution. Demonstrated ability to lead teams, manage high-stress situations, and implement customer-centric strategies. Looking to transition into new field, bringing track record of enhancing customer satisfaction and operational efficiency.
Offering strong interpersonal skills and ability to quickly adapt to new environments, with keen interest in customer care and development. Delivers exceptional service by understanding customer needs and utilizing effective communication and problem-solving abilities. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
4
years of professional experience
2
Certifications
Work History
MVNX
Customer Care
02.2024 - Current
Job overview
- Built a high-performing customer care team through targeted recruitment efforts, rigorous interview processes, and ongoing professional development initiatives.
- Played a key role in the success of customer care initiatives, through diligent task execution and unwavering dedication to providing exceptional support experiences.
- Continuously exceeded performance targets set by management, contributing to the overall success of the Customer Care department.
- Developed comprehensive training programs for the customer care team, resulting in improved service quality and faster resolution times.
- Provided exceptional customer care by promptly resolving issues and answering questions related to loans, policies, and procedures.
- Served as a reliable resource for junior staff members, offering guidance on best practices, policies, and procedures within the Customer Care department.
- Participated in ongoing training sessions to stay updated on company policies, products, and best practices for customer care.
- Monitored customer care goals and developed improvements.
Department of Education
Assistant Teacher
11.2021 - 08.2022
Job overview
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Airbus
Stats Collector
01.2021 - 04.2021
Job overview
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Education
Asoka Secondary School Durban
High School Diploma
04.2001
Swinton Coastal College Durban
N5 from Tourism And Travel Management
04.2001
Skills
Customer care experience
Certification
N5
Timeline
Customer Care
MVNX
02.2024 - Current
Assistant Teacher
Department of Education
11.2021 - 08.2022
Stats Collector
Airbus
01.2021 - 04.2021
Asoka Secondary School
High School Diploma
04.2001
Swinton Coastal College
N5 from Tourism And Travel Management
04.2001
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