Graphic design
Sanele Mnisi
Senior Sales Rep/Social Media Manager/Copywriter
Johannesburg ,Johannesburg
Summary
Front-of-house professional managing 20+ guests per hour, cashier support, and table-service coordination in food-service settings. Brings the organization needed for Front of House Coordinator work by seating guests, relaying requests, and keeping service handoffs moving smoothly. Supports a welcoming environment through clear communication, fast pacing, and consistent attention to guest needs.
Overview
4
4
Languages
5
5
years of professional experience
Work History
CO-WAITER
GEORGES BAKERY
08.2022 - 02.2025
- Provided attentive table service while maintaining a calm, professional approach during busy dining periods.
- Supported guest needs promptly by checking on tables, refilling items, and responding to routine requests.
- Maintained accurate records of special requests and order details to support smooth service flow.
- Coordinated with team members to keep seating, ordering, and service timing organized throughout each shift.
- Handled customer questions and requests with clear communication and a courteous, service-focused tone.
- Documented daily service notes and routine updates to support handoffs and follow-up tasks.
- Assisted with front counter coverage during peak times to keep customer flow moving efficiently.
- Supported complaint handling by listening carefully, clarifying concerns, and escalating issues when needed.
- Recorded basic customer information and service details using organized data entry practices.
- Prepared simple written updates and notes for team reference using clear, concise language.
- Assisted with sales support by presenting menu details clearly and helping customers choose items.
Social Media Manager
Dot kollective(Pty)
09.2019 - 11.2022
- Created and updated social media content using clear messaging aligned with brand voice and audience needs.
- Monitored comments and direct messages to maintain timely, professional customer interactions across platforms.
- Coordinated campaign details with internal team members to keep promotions and announcements on schedule.
- Prepared simple performance reports to summarize post activity, response trends, and audience engagement.
PACKER/CASHIER
PICK N PAY
02.2021 - 07.2022
- Packed customer purchases carefully to match item counts and keep checkout lines moving smoothly.
- Handled cash, card payments, and receipt checks while following store procedures at the register.
- Assisted customers with polite, clear communication and resolved basic questions during busy periods.
- Restocked bags, packaging supplies, and front-end items to support continuous store operations.
Education
National Diploma - Public Relations Media And Communications Studies
Rosebank College Braamfontien
Johannesburg 05-2021
Skills
Microsoft Office
Calendar coordination
Data entry
Document formatting
Records management
Email correspondence
Appointment scheduling
Filing systems
Meeting coordination
Administrative reporting
Customer service
Written communication
Verbal communication
Conflict resolution
Front desk operations
Sales support
Phone etiquette
Complaint handling
Customer relationship management
Reception coverage
Team briefing
Interests
Politics
Pop culture
Art
Fashion
Timeline
CO-WAITER
GEORGES BAKERY
08.2022 - 02.2025
PACKER/CASHIER
PICK N PAY
02.2021 - 07.2022
Social Media Manager
Dot kollective(Pty)
09.2019 - 11.2022
National Diploma - Public Relations Media And Communications Studies
Rosebank College Braamfontien