Sanele Baqwa
Final Year IT Student ~ Diploma In Informatics
Centurion
Summary
My academic background has equipped me with business knowledge and strong technical skills. I an dedicated to using my expertise to reduce organizational risks within the industry. I am excited to contribute innovative solutions that ensure the security of organizational assets whilst making a difference in demanding and challenging environments.
Overview
5
5
years of post-secondary education
Work History
Customer Service and Hospitality
McDonald's
11.2022 - 01.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
Education
National Diploma - Informatics
Tshwane University of Technology
Pretoria, South Africa 01.2020 - Current
Skills
Complaint Handling
Sales Support
International sales support
Organizational skills
Team work
Detail oriented
Problem solving
Punctuality
Adaptability
Service standard compliance
Languages
English
Bilingual or Proficient (C2)
afrikaans
Intermediate (B1)
Xhosa
Bilingual or Proficient (C2)
Zulu
Advanced (C1)
Tswana
Upper intermediate (B2)
Interests
Technology
Writing
Programming Languages
Java
SQL
Computer skills
Microsoft Office Suite (PowerPoint, MS Word, Access Excel)
Data Manipulation
Data Capturing
IT Support
Timeline
Customer Service and Hospitality
McDonald's
11.2022 - 01.2023
National Diploma - Informatics
Tshwane University of Technology
01.2020 - Current
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