Sandrisha Depraj
Durban
Summary
Customer-focused professional with a strong background in delivering service excellence across diverse roles. Demonstrates adaptability to changing demands and effectively resolves issues while maximising customer satisfaction. Utilises strong interpersonal skills to support sales initiatives and enhance team performance, contributing to organisational success.
Overview
1
1
Language
10
10
years of professional experience
Work History
UK Customer Service Agent
CCI
Durban Umhlanga
05.2025 - Current
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Resolved customer queries over phone and by email.
- Addressed customer service enquiries quickly and accurately.
- Managed inbound calls in a call centre environment, efficiently resolving customer queries and complaints.
- Assisted customers with product-related questions, feedback and complaints.
- Handled complaints calmly and professionally, providing tailored solutions that fostered ongoing customer satisfaction.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Enhanced customer satisfaction by promptly resolving service issues to ensure positive experiences. by resolving service issues promptly.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Developed strong relationships with customers through exceptional service and proactive follow-up communications.
- Built meaningful connections with customers to promote customer loyalty.
- Established rapport with customers during interactions to enhance communication. with customers through courteous and professional communications.
Food & Beverage (F&B) Service
PAVIR PROJECTS
PINETOWN
05.2016 - Current
- Interacted with customers to gather feedback and enhance service quality. to better understand needs and deliver excellent service.
- Managed complaints through calm communication and effective problem-solving, ensuring customer satisfaction.
- Resolved customer queries using clear communication and step-by-step solutions, enhancing overall service experience.
- Actively listened to customers to fully understand requests and address concerns.
- Identified issues, analysed information and provided solutions to problems.
- Maintained clean, safe working environments to eliminate accident risks.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Created effective communication materials for team meetings to ensure clarity. and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Certificate of Higher Education - Matric
Glenhaven Secondary
Durban, KZN01-2004
Skills
- Call centre experience
- Customer Service
- Product knowledge
- Problem-solving techniques
- Conflict resolution
- Active listening
- Communication skills
- Relationship management
- Empathetic understanding
- Patience under stress
- Stress management
- Loyalty development
Languages
English
Advanced
C1
Hobbies and interests
- Cooking
- Baking
- Reading
- Gyming
References
CCI Cindira Luckman 083 723 9905
Pravir Projects Keira Singh 073 598 2932
Timeline
UK Customer Service Agent
CCI
05.2025 - Current
Food & Beverage (F&B) Service
PAVIR PROJECTS
05.2016 - Current
Certificate of Higher Education - Matric
Glenhaven Secondary