Sandra Mayeziwe Ndhlovu
Accounts Manager
Johannesburg
Summary
Dynamic sales and customer service professional with a proven track record at Urban Vegan, enhancing client satisfaction and retention through strategic negotiation and attentive service. Skilled in B2B sales and adept at resolving complex issues, I excel in fostering relationships that drive business growth and ensure seamless communication across teams.
Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Warm Demonstrator with first-rate skills in sales and customer service. Able to build strong relationships with customers and coworkers.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Sales & Customer Service
Urban Vegan
05.2021 - Current
- Collaborated closely with sales and customer service teams to address account issues, ensuring seamless communication and prompt resolution of disputes.
- Boosted customer satisfaction levels dramatically through close collaboration with the Sales and Customer Service departments, ensuring that all client needs were met throughout the production process.
- Collaborated with sales and customer service departments to align strategies that improve client retention and payment practices.
- Collaborated with sales and customer service teams to resolve complex billing issues, ensuring client satisfaction and timely payments.
- Coordinated with sales and customer service departments to address underlying issues leading to non-payment.
- Collaborated with sales and customer service teams to address shipment issues promptly and effectively.
- Collaborated with sales and customer service departments to ensure alignment of messaging and offers targeted at specific customer segments, resulting in a cohesive brand experience.
- Liaised with sales and customer service teams to resolve billing issues promptly, ensuring prompt payment and maintaining positive client relationships.
- Provided ongoing support to sales and customer service teams by addressing technical queries and offering guidance on best practices in flexographic printing.
- Managed a team of bankers to ensure high performance in sales and customer service.
- Expedited order fulfillment by effectively coordinating with other departments such as sales and customer service.
Account Manager
Green Fields
01.2025 - 01.2026
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Jewelry Designer
De Beers South Africa
01.2015 - 07.2018
- Conducted research of seasonal market trends and customer buying preferences.
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Assessed pieces to evaluate quality and accuracy according to design.
- Fabricated pieces by hand and using specialized equipment.
- Worked with corporate clients to design appealing pieces for mass production.
- Conducted in-depth research to identify sourcing for high-quality materials and stones at attainable pricing.
- Created professionally staged images using special lighting and backgrounds to display pieces attractively.
- Modified designs to meet client demands.
- Consistently met deadlines under pressure without compromising on design quality or client satisfaction.
- Enhanced jewelry designs by incorporating innovative materials and techniques.
- Collaborated with production team for efficient manufacturing and timely delivery of custom orders.
- Designed bespoke pieces for high-profile clientele, exceeding expectations with exquisite craftsmanship and attention to detail.
- Mentored junior designers, fostering an environment of creativity and continuous learning.
- Expanded brand reach through strategic collaborations with influencers and fashion industry professionals.
Education
GED -
Boston College
Rosebank,Johannesburg, South Africa 04.2001 -
Diploma - Jewelry Design & Manufacturing
Tswane University of Technology (TUT)
Pretoria, South Africa 04.2001 -
High School Diploma -
Beenato High School
Johannesburg, South Africa 04.2001 -
Skills
B2B sales and customer service
Sales and customer service
Negotiation and sales strategy
Sales and advertising support
Sales and negotiation
Customer service mindset
Visitor and customer relations
Attentive customer service
Sales and market development
Service assistance and support
Sales and operations
Sales contracts and agreements
Timeline
Account Manager
Green Fields
01.2025 - 01.2026
Sales & Customer Service
Urban Vegan
05.2021 - Current
Jewelry Designer
De Beers South Africa
01.2015 - 07.2018
GED -
Boston College
04.2001 -
Diploma - Jewelry Design & Manufacturing
Tswane University of Technology (TUT)
04.2001 -
High School Diploma -
Beenato High School
04.2001 -