Acting
Sandra Mokoatlo
Technical Support Associate
Johanessburg
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Technical Support Representative
Stamps.com
07.2023 - 05.2024
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
Herff Jones
03.2023 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
Call Center Representative
Merchant E-Solutions
02.2021 - 10.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
Sales Associate
Checkers
02.2020 - 08.2020
Sales Associate
Hamleys
03.2018 - 06.2019
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Recommended complementary purchases to customers, increasing revenue.
Education
No Degree - Computer And Information Sciences
The Computer Tutor
Johannesburg, South Africa 04.2001 -
High School Diploma -
North View High School
Johannesburg, South Africa 04.2001 -
Skills
Ticket support system management
Complaint resolution
Windows 10
Task Prioritization
Customer service expert
Product Troubleshooting
Call Center Operations
Remote Support
Excellent Communication
Organizational Skills
Adaptability and Flexibility
Active Listening
Customer Needs Assessment
Call Management
Data Recovery
Security Certification
Customer Service
Mac systems
Reliability
Issue and Resolution Tracking
Remote Technical Support
Problem-Solving
Accomplishments
I managed to get my code 10 driving license
Certification
Matric
Interests
Dj
Art
reading ,listening to music , swimming
I love reading books , going to the library , listening to music and swimming when I am stressed out
Timeline
Technical Support Representative
Stamps.com
07.2023 - 05.2024
Customer Service Representative
Herff Jones
03.2023 - 05.2023
Call Center Representative
Merchant E-Solutions
02.2021 - 10.2022
Sales Associate
Checkers
02.2020 - 08.2020
Sales Associate
Hamleys
03.2018 - 06.2019
No Degree - Computer And Information Sciences
The Computer Tutor
04.2001 -
High School Diploma -
North View High School
04.2001 -
Matric
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