Summary
Overview
Work History
Education
Skills
Education
Dependants
Personal Information
Certification
Timeline
Generic

SANDRA BRIN

Branch Manager
Cape Town

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Overview

26
26
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

BRANCH MANAGER

XTRASPACE
06.2010 - Current
  • Preparing clients vehicles for collection – Connecting Batteries, Jump Start and Washing of vehicles, Arranging shuttles to and from the Airport
  • Client Service and Client Relationship Management: To ensure that the telephone is always on call forwarding and that your cell phone is always available for calls
  • Deal with all client queries
  • Client walk-in’s, telephonically, via email promptly, accurately and with urgency
  • Assisting clients on site, showcasing your site to potential clients, showing clients available units and offering them our value-added services
  • Assisting your clients at the Business Centre, ordering ink and ensuring that all boardrooms and offices are neat and clean at all times
  • Selling our offices to potential clients
  • Deal with all sales enquiries, give quotations and sign rental agreements
  • The verification of information and the collection of FICA documentation
  • Capturing all quotations and contracts on Space Manager accurately, with supporting documentation
  • Inputting of client move-in and move-outs on system
  • General administration on Space Manager
  • Making comprehensive notes on Space Manager and following up clients and providing feedback to RM
  • General filing
  • Keeping your reception desk neat and tidy at all times
  • No eating at reception desk
  • Over-locking units, checking and distributing over-locking lists to site staff and RM
  • Assist with packaging requirements, removal companies and general logistics
  • Receiving bank statements from HO/RM and capturing them on clients’ accounts on Space Manager
  • Making comprehensive notes on any client interactions on Space Manager
  • All administrative functions with regards to the loading and capturing of debit orders
  • Reconciling debit order payments
  • Managing deposit refunds and verification of bank details
  • Daily bad debt follow up (telephone calls, sms’s, emails, notes on Space Manager and general correspondence) – reporting to Regional Manager and HO on status of clients’ accounts
  • Attending arrears meetings at HO
  • Receipting of cash payments on site and doing banking on a weekly basis
  • Sending weekly reports to Finance Department
  • Managing petty cash on site and sending a monthly report to finance department at HO
  • Selling stock on site and sending monthly reports
  • Sending a weekly report to the Maintenance department on site requirements
  • Completing and compiling information on the Marketing Report and sending on a monthly basis to HO
  • Referring leads and providing branch support to all other XtraSpace branches and business units
  • Providing weekly occupancy reports to RM and HO
  • Doing daily site inspections with all staff members
  • Ensure that site is clean and litter free
  • Staff must sweep and clean site and garage doors every day
  • Gardens must be well tended, and site must be weed free
  • Bins are to be cleaned every day or when needed
  • All client debris to be collected and binned
  • Ensuring that all signage is up and correct
  • Ensuring that the site perimeter walls and electric fencing is in working order and that there are no security breaches and that all security features are in working order
  • Checking that all fire equipment service dates are up to date, not leaking and in good working order
  • Ensure that the vacant units are cleaned as soon as the client vacates and to report any damages to the maintenance department/RM so that it can be attended to before any new client moves in
  • Reception and toilets are clean and in working order
  • Staff toilets and locker rooms are neat and clean
  • Ensuring that the offices on site are operational, clean and that all IT is in order
  • Kitchen and toilets to be cleaned daily or as and when needed
  • Reporting any irregularities to HO/RM
  • Submit your Maintenance Report once a week to HO
  • Ensuring that all staff have reported to duty, on time and in full uniform
  • Neat, clean and tidy
  • Shoes shined
  • Checking that all staff are correctly dressed and fit for duty
  • Briefing staff on their duties and responsibilities daily before site walk
  • Supplying staff with duty registers
  • Checking daily that tasks have been done and completed
  • Overseeing that all work has been done and reporting any irregularities
  • Forward all staff leave and advance applications to RM/HR or HO for approval and capturing
  • Inform RM of staff misconduct and follow the necessary Disciplinary processes laid down by the Company
  • Adhering to all Health and Safety Regulations
  • Forward any employee communication and feedback to RM/HR
  • Reporting to RM any staff issues or concerns
  • Report any suspicious behaviour on site immediately to HO/Risk Manager/RM
  • Make sure that you know all security procedures for the arming and disarming of alarms for the facility and check all beamed zones for an error before arming the building
  • Check your perimeter security daily and electric fencing
  • Check the log book daily and ensure that it is being done correctly by the Security Guard
  • Confirm any faulty alarms or camera systems to Carl Ludick (Risk Manager) with a fully detailed report as to what might have caused the problem
  • Make sure you have a panic button, keys and remotes with you at all times
  • Ensure that you brief your staff fully on all security processes and procedures
  • Do daily security checks and push the panic button to test armed response
  • To daily collate client information in a monthly Marketing Report to HO
  • Answering all email and toll-free inquiries on a daily basis
  • Follow up with potential clients as per HO training
  • Collecting all the required marketing material on a daily basis for your monthly report
  • Ensuring your report is complete, comprehensive and in on time by month end
  • AWARDS WON: Manager of the Year as well as Facility of the year
  • Long Service Award received 2019

BRANCH MANAGER

U-STORE-IT
12.1998 - 05.2010
  • Managing staff consisting of 15 people including handling of disciplinaries and interviews
  • Running of day to day activities with regards to the business
  • (Decision making etc.)
  • Financial Statements and bookkeeping up until trial balance – 4 sets of Company accounts
  • Compiling of Monthly Management accounts, Budgets and Financial Reports
  • Company Insurance for assets (vehicles / properties)
  • Reconciliation of accounts
  • Bank Statement recons
  • Petty cash
  • Liaison with bank
  • EFT Transfers, Draw downs and managing account balances
  • PAYE
  • UIF
  • SDL
  • Negotiate new contracts with regards to stationery and office equipment
  • Debtors / Creditors Control
  • Bad Debt Phoning
  • Wages
  • Salaries on Pastel Payroll
  • Monthly Invoicing
  • Implementing new business systems
  • Customer contracts, queries, complaints and liaison
  • Move-ins / Move -outs
  • Storage Agreements
  • Sumstat
  • Debit Orders
  • Credit cards
  • Loan Account recons
  • LPC
  • Telesales
  • Bookings
  • Notice periods
  • Data capturing
  • Stationery Order
  • Company Document
  • Stock control
  • Managing control accounts
  • E-mail

Education

MATRIC - ENGLISH, AFRIKAANS, MATHS, BIOLOGY, ACCOUNTING, HISTORY

ELDORAIGNE HIGH SCHOOL

PRETORIA TECHNICON - Travel and Tourism

PRETORIA TECHNICON
01.1995 - 01.1998

Skills

  • MS WORD

  • MS EXCEL

  • MS OFFICE

  • PASTEL Accounting Version 11

  • PASTEL Payroll

  • SBclient/ Storage Manager

  • Microsoft Outlook / Express

  • SAGE Evolution

  • Sprout

Customer service

Branch operations management

Employee development

Staff management

Excellent work ethic

Education

ELDORAIGNE HIGH SCHOOL, MATRIC, ENGLISH, AFRIKAANS, MATHS, BIOLOGY, ACCOUNTING, HISTORY, PRETORIA TECHNICON, 1995 - 1998, Tourism 1,2,3, Business Economics 1,2,3, Travel Practise 1,2,3, Communication 1,2, Business Law 1,2, Computer Studies 1,2, Galileo, First Aid Level 1, 08/31/25, HSE Representative, Management Course, Tactical Fire Arm Training

Dependants

1

Personal Information

  • Age: 47
  • Health Status: EXCELLENT
  • Date of Birth: 04/22/77
  • Driving License: YES CODE 8
  • Marital Status: DIVORCED

Certification

HSE Representative

Timeline

BRANCH MANAGER

XTRASPACE
06.2010 - Current

BRANCH MANAGER

U-STORE-IT
12.1998 - 05.2010

PRETORIA TECHNICON - Travel and Tourism

PRETORIA TECHNICON
01.1995 - 01.1998

MATRIC - ENGLISH, AFRIKAANS, MATHS, BIOLOGY, ACCOUNTING, HISTORY

ELDORAIGNE HIGH SCHOOL

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