Sandra Botes

• Client account management to maintain and nurture relationships to ensure client satisfaction and continued long-term engagement.
• Day-to-day interaction with clients to address inquiries and resolve issues.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to project deliverable dates, project phases, resource availability, and alignment with client requirements.
• Planned, designed, and scheduled phases for project roll out.
• Ensuring that project resources understand task dependencies and ensuring that they are executed accordingly.
• Monitored project performance to identify areas of improvement and make adjustments, risk, and issue identification.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Provided detailed project status updates to stakeholders and executive management.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Effectively managed scope creep by establishing clear boundaries on requested changes, while keeping projects aligned with original objectives and budgets.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to project deliverable dates, project phases, resource availability, and alignment with client requirements.
• Planned, designed, and scheduled phases for projects roll out.
• Ensuring that project resources understand tasks dependencies and ensured that it was executed accordingly.
• Monitored project performance to identify areas of improvement and make adjustments, risk and issue identification.
• Identified plans and resources required to meet project goals and objectives.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Provided detailed project status updates to stakeholders and executive management.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Effectively managed scope creep by establishing clear boundaries on requested changes, while keeping projects aligned with original objectives and budgets.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to project deliverable dates, project phases, resource availability, and alignment with client requirements.
• Planned, designed, and scheduled phases for projects roll out.
• Ensuring that project resources understand tasks dependencies.
• Monitored project performance to identify areas of improvement and make adjustments, risk and issue identification.
• Identified plans and resources required to meet project goals and objectives.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Provided detailed project status updates to stakeholders and executive management.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.

• Training of consultants who were promoted to Senior Consultants Level to operate at an higher level and to apply project principles and methodology during Payroll, HR, and Employee Self Service implementations.
• Assisted consultants during the implementation process from start to end, including planning and execution of Payroll and HR implementations
• Training consultants on how to conduct detailed due diligence discussions with clients.
• Assist consultants with best advice on implementation principles.
• Assistant consultants with schedule and project planning.
• Ensuring that daily and monthly budgets are achieved.
• Assist consultants with management of crucial conversations with clients and risk mitigation.
• General management of consultants on a daily basis.
• Assisted and identified KPA's and KPI's, ensuring that professional goals are achieved.

• A Project Consultant department was created by VIP Payroll System, and I was one of the first consultants to be promoted in this position when this department was established.
• Responsible for the implementation and management of project implementations for clients in medium and larger markets with more complicated payroll requirements.
• The PMBOK project methodology was followed during the implementation.
• Played a crucial role in the development of project documentation and templates to be used by the consultation department.
• Ensuring that projects were implemented within time and budget.
• Utilized and managed junior consultants and other resources to ensure successful implementation.
• Enhanced client satisfaction by providing regular progress updates and addressing concerns in a proactive manner.
• Received the 'Project Consultant of the Year' award in 2004 and 2005.

• Certified VIP Payroll Consultants are responsible for implementing the VIP Payroll system at various clients.
• The implementation process comprises the following: Needs analysis discussion to understand the payroll requirements and processes of the client, configuration of the system, take-on of information, and assistance with the roll-out process.
• Guided the clients during the implementation process and assisted with the go-live process.
• Maintenance and assistance to clients after implementation.
• Assistance with legislative requirements, such as Tax Year End submissions, UIF, etc.
• Telephonic Support.
• Presentation of Formal Classroom Training.

Administrative Arrangements of Air Service Negotiations between Civil Aviation Authorities of South Africa and other countries. The process included liaison with the Department of Foreign Affairs, Embassies, Airlines, and International Civil Aviation Authorities in preparation and conclusion of air services negotiations.

• All arrangements relating to venues, dates, interpreters, and matters pertaining to protocol.
• Assistance to the Leader of the delegation during discussions, preparation, and writing of confidential information.
• Preparation of Ministerial Submissions and press releases relating to the Air Services Negotiations.
• Correspondence with the Office of the Minister of Transport regarding preparation and signing of the Agreements.
• Correspondence with the International Civil Aviation Organization (ICAO).
• General correspondence with international and domestic airlines, e.g. SAA, Comair, African, European, and Asian Airlines.
• Preparation and issuing of Foreign Operators Permits.
• Handling applications for non-scheduled, supplementary, military, and VIP flights.
• Processing of airline tariff filings and timetables.
• Training of new personnel.
• Travel to various African and International destinations for air services negotiations.
• Learning, understanding, and dealing with various cultures across the world.