Sandiswa Mpetsheni
Pretoria
Summary
Experienced receptionist with expertise in office administration, client relations, and patient interaction. Proven skills in organization, time management, and maintaining a professional environment. Seeking opportunities to further develop skills and gain additional experience.
Overview
4
4
Languages
7
7
years of professional experience
Work History
Reception/ Personal Assistant
Dr MD Luposo
09.2019 - Current
- Book appointments for clients and patients using clinic schedules and systems.
- Schedule admissions across multiple hospitals to match availability and bed capacity.
- Communicate clearly with patients and colleagues to support service delivery.
- Solve scheduling and documentation problems while following clinic procedures.
- Dispatched communications prior to deadlines to ensure timely meetings and appointments. before deadlines to keep meetings and appointments on track.
- Bill patients and third-party payers using accurate details and supporting documents.
- Called medical aid to confirm cover and process chronic medication requests, ensuring patients received necessary benefits.
- Type patient reports for timely clinical review and record updates.
- Keep accurate records to support audits, continuity of care, and reporting.
- Organised and filed patient records systematically, facilitating efficient retrieval and supporting patient care. to keep documents safe, organised, and easy to retrieve.
- Executed document scanning to maintain accurate and complete patient records. and maintain filing standards for complete patient records.
- Use Microsoft Office tools, including Excel, Word, and PowerPoint, for documentation.
- Maintain a clean office throughout daily shifts to support smooth operations.
- Recorded meeting minutes to document key decisions and action items for effective follow-up and accountability. during meetings and capture key decisions for follow-up action.
- Completed regular database backups to ensure information security. by completing regular database backups and follow-up checks.
Education
Diploma of Higher Education - Management Assistant
Ekurhuleni West College
Kempton Park, GP01-2019
Certificate of Higher Education - Office Administration
Ekurhuleni West College
Kempton Park, GP01-2017
Skills
- Appointment management
- Administrative management
- Document organisation
- Database management
- Microsoft Office Suite
- Email handling
- Time management
- Communication skills
- Critical thinking
- Active listening
- Interpersonal skills
Languages
Xhosa
First Language
English
Advanced
C1
Tshwana
Intermediate
B1
Zulu
Advanced
C1
Timeline
Reception/ Personal Assistant
Dr MD Luposo
09.2019 - Current
Diploma of Higher Education - Management Assistant
Ekurhuleni West College
Certificate of Higher Education - Office Administration
Ekurhuleni West College