SANDISO XABA
BA PSYCHOLOGY GRADUATE
Pretoria
Summary
Driven professional with a track record of enhancing operational efficiency at Ihlokohloko Security Pty Ltd. Excelled in administrative support and customer service, significantly improving project coordination and client satisfaction. Skilled in data entry and adept at leveraging communication skills to foster team collaboration and client relationships. Demonstrates a fast learning ability and a dependable nature, consistently achieving results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Ihlokohloko Security Pty Ltd
04.2022 - 07.2023
- Facilitated collaboration within team by organizing regular meetings on zoom or company boardroom and tracking project progress.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Sales Representative
Omnichannel Call Center
01.2021 - 03.2022
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Enhanced client satisfaction by addressing concerns promptly and providing 100% exceptional service.
Education
Bachelor of Arts - Psychology
University of Johannesburg
Johannesburg, South Africa 04.2001 -
High School Diploma -
Somfula Secondary School
Hlabisa, South Africa 04.2001 -
Skills
Office Administration: Effectively arranging, managing and the daily tasks in support of the company
Administrative Support
Data Entry
Communication: very good verbal and written communication skills, I am confident, able to articulate, and speak in a professional manner I have presented in multiple seminars and to clients as a sales representative and was able to convince clients into realizing their needs
Computer Skills: very good working knowledge on Microsoft applications including MS word, which was used for writing reports and minutes Excel I use for data input and analysis MS Powerpoint which i use for presentation of large volumes of data and MS Outlook for communication through email
Highly Dependable
Fast Learner
Strong planning and Organizational skills
Mail handling
Languages
English
Bilingual or Proficient (C2)
Xhosa
Advanced (C1)
Certification
Licensed [Driver]
Reference
MR BM MKHIZE (IHLOKOHLOKO COMPANY DIRECTOR)-0727455472
MR S DEWA (Omnichannel Communications floor manager)- 0710617734
Timeline
Licensed [Driver]
04-2024
Administrative Assistant
Ihlokohloko Security Pty Ltd
04.2022 - 07.2023
Sales Representative
Omnichannel Call Center
01.2021 - 03.2022
Bachelor of Arts - Psychology
University of Johannesburg
04.2001 -
High School Diploma -
Somfula Secondary School
04.2001 -
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