SANDISO MNISI
Summary
I am a skilled and hardworking individual seeking to secure a challenging position in a reputable company. I set the intention to exercise my skills and knowledge in being able to assist and solve matters at hand. I have strong written and communicative skills passionate about serving and willing to learn and grow further.
Overview
3
3
years of professional experience
Work History
Senior Technical Support Associate
Quantanite (Auctane Champaign)
Sandton, South Africa
09.2023 - Current
- Improved customer satisfaction by providing timely and accurate technical support.
- Resolved complex technical issues for better system performance and reliability.
- Maintained up-to-date documentation of known issues and resolutions, reducing time spent on repetitive tasks.
- Collaborated with cross-functional teams to develop innovative solutions for recurring problems.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and training sessions to stay current on emerging technologies and best practices.
Personal Assistant
Discovery (Broker)
Sandton, South Africa
07.2023 - 09.2023
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Developed relationships with key clients, fostering trust and rapport within the network of contacts.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Meeting Facilitator
Cold calling company (Remote)
04.2023 - 07.2023
- Generate leads for the company and its clients by scheduling highly qualified appointments with potential prospects
- To conduct calls professionally to ensure the clients' brand is protected
- Pay attention to detail when sending emails and whilst on calls to capture accurate information.
Sales Consultant in Call Centre
Motion Insurance Brokers
10.2021 - 10.2022
- Acquire new clients by selling and marketing suited company products and services
- Research and negotiate policies from different insurers, advise client of the most suitable products to meet their needs
- Keep detailed computer records
- Prepare reports for insurance underwriters
- Undertaking general administrative duties.
Brand Ambassador
Megaworxx
03.2021 - 09.2021
- Main role is to create brand awareness and help growing businesses increase target market while maximizing sales and closing a gap using their products or services
- Be conversational and professional during approach in order to do needs analysis to be able to offer the best product that suit customers' needs
- Manage tick box (tool) and send daily reports concluding on sales, encountered challenges and competitor activity.
Education
Boksburg High School
01.2020
Skills
- Microsoft Word
- Microsoft Excel
- Interpersonal Skills
- Multitasking
- Precise Researcher
- Telephone Etiquette
- Remote Support
- Incident Management
- Service support
- Customer Service
- Technical Support
Personal Information
- Health Status: Good
- Criminal Record: None
- Date of Birth: 09/11/2002
- Gender: Female
References
- Sandile Moloi (M Trainer), +27 81 254 7207
- Tracy (M Teammate in Mukuru Campaign), +27 65 942 3216
- Asiphe Bebeza (Sales Manager at MIB), +27 78 100 9672
- Chantell Kanes (Managing Director), chantell@coldcall-calling.co.za
Timeline
Senior Technical Support Associate
Quantanite (Auctane Champaign)
09.2023 - Current
Personal Assistant
Discovery (Broker)
07.2023 - 09.2023
Meeting Facilitator
Cold calling company (Remote)
04.2023 - 07.2023
Sales Consultant in Call Centre
Motion Insurance Brokers
10.2021 - 10.2022
Brand Ambassador
Megaworxx
03.2021 - 09.2021
Boksburg High School