Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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SANDISO MNISI

SANDISO MNISI

Summary

I am a skilled and hardworking individual seeking to secure a challenging position in a reputable company. I set the intention to exercise my skills and knowledge in being able to assist and solve matters at hand. I have strong written and communicative skills passionate about serving and willing to learn and grow further.

Overview

3
3
years of professional experience

Work History

Senior Technical Support Associate

Quantanite (Auctane Champaign)
09.2023 - Current
  • Improved customer satisfaction by providing timely and accurate technical support.
  • Resolved complex technical issues for better system performance and reliability.
  • Maintained up-to-date documentation of known issues and resolutions, reducing time spent on repetitive tasks.
  • Collaborated with cross-functional teams to develop innovative solutions for recurring problems.
  • Continuously sought opportunities for professional development by attending industry conferences, workshops, and training sessions to stay current on emerging technologies and best practices.

Personal Assistant

Discovery (Broker)
07.2023 - 09.2023
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Developed relationships with key clients, fostering trust and rapport within the network of contacts.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.

Meeting Facilitator

Cold calling company (Remote)
04.2023 - 07.2023
  • Generate leads for the company and its clients by scheduling highly qualified appointments with potential prospects
  • To conduct calls professionally to ensure the clients' brand is protected
  • Pay attention to detail when sending emails and whilst on calls to capture accurate information.

Sales Consultant in Call Centre

Motion Insurance Brokers
10.2021 - 10.2022
  • Acquire new clients by selling and marketing suited company products and services
  • Research and negotiate policies from different insurers, advise client of the most suitable products to meet their needs
  • Keep detailed computer records
  • Prepare reports for insurance underwriters
  • Undertaking general administrative duties.

Brand Ambassador

Megaworxx
03.2021 - 09.2021
  • Main role is to create brand awareness and help growing businesses increase target market while maximizing sales and closing a gap using their products or services
  • Be conversational and professional during approach in order to do needs analysis to be able to offer the best product that suit customers' needs
  • Manage tick box (tool) and send daily reports concluding on sales, encountered challenges and competitor activity.

Education

Boksburg High School
01.2020

Skills

  • Microsoft Word
  • Microsoft Excel
  • Interpersonal Skills
  • Multitasking
  • Precise Researcher
  • Telephone Etiquette
  • Remote Support
  • Incident Management
  • Service support
  • Customer Service
  • Technical Support

Personal Information

  • Health Status: Good
  • Criminal Record: None
  • Date of Birth: 09/11/2002
  • Gender: Female

References

  • Sandile Moloi (M Trainer), +27 81 254 7207
  • Tracy (M Teammate in Mukuru Campaign), +27 65 942 3216
  • Asiphe Bebeza (Sales Manager at MIB), +27 78 100 9672
  • Chantell Kanes (Managing Director), chantell@coldcall-calling.co.za

Timeline

Senior Technical Support Associate

Quantanite (Auctane Champaign)
09.2023 - Current

Personal Assistant

Discovery (Broker)
07.2023 - 09.2023

Meeting Facilitator

Cold calling company (Remote)
04.2023 - 07.2023

Sales Consultant in Call Centre

Motion Insurance Brokers
10.2021 - 10.2022

Brand Ambassador

Megaworxx
03.2021 - 09.2021

Boksburg High School

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SANDISO MNISI