Sandisiwe Phumelele Mbatha
Summary
With a strong background in sales strategy, sales operations planning, forecasting, statistics, and analysis within the FMCG industry, this candidate brings a wealth of knowledge and expertise to any organization. Over 9 years of experience in the supply chain area, they have honed their skills as a management professional. Throughout their 15-year career, they have developed key expertise in sales operations planning, forecasting, statistics and analysis, sales strategy, telecommunications, FMCG planning, customer relationship management, sales and account management, and customer service management. Their career has been driven by a passion for achieving targets, and they excel in negotiation skills.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Area Sales Manager-Trainer
Zoom Fibre
11.2022 - Current
- Financial
- Achieve 100% of the monthly Active Subs Target as set out by business
- Continuously feed the pipeline for orders to be converted into active subscribers
- Effective resource management (time, tangible or material) to reduce cost/ financial impact in delivering output in the role.
- Customer
- Performance tracking of individual reseller agents done daily, i.e
- Targets vs actual
- Provide feedback to reseller on a weekly basis regarding reseller agents conduct and performance
- Maintaining relevant required headcount
- Ensure that resellers have adequate resources and are provided with requisite tools to perform optimally.
- Planning
- Ensuring a tactical sales plan is created and implemented, monthly and quarterly, according to Regional Strategic goals
- Effective cluster planning - monthly
- Identify available opportunity in conjunction with best performing clusters.
- Reporting
- Ensure daily update of Business Intelligence information on Quick base
- Ensure daily collection, summarising, and reporting of BI data from resellers (reports compiled with 100% accuracy
- Functional/Technical Competencies Administration
- Performs activities related to an organization's administration such as computing, organizing, planning, scheduling, producing report
- Business Acumen Applies commercial insight to deliver a prompt and appropriate response to business matters to influence a positive outcome.
Area Sales Manager -2IC for Regional Manager
Tecno Mobile SA(Telecommunication)
07.2020 - 09.2022
- Build strong relationships with buyers and retail Managers for all channels, TFG, MRP, PEP, AKM, Game, Vodacom
- Book Early morning training and train all consultants on product
- Lead field force meeting when required
- Achieve the set sales target provided by the business
- Field visits and audits to all outlets and feedback to management
- Follow up on execution and implementation
- Build a positive relationship with Internal Tecno Staff and Subordinates
- Delivery of all projects and on time
- Staff development
- Ensure deadlines are met as per business requirement
- Follow up on recruitment
- Assess training reports from the promoters
- Check on uniforms and address accordingly
- Analyse channel report based on SOH and none performing stores
- SOH vs OOS and report to business on time
- Meeting with Retailers and Regional managers to discuss business development for Tecno Mobile and market share
- Increase portfolio work with clients
- Identify new opportunities and execute
- Plan and forecast training and administrative activities to minimize cost and increase operational effectiveness
- Learn, assimilate, and deliver training material for all relevant elements of the cellular industry
- Plan Promotion based on SOH and execute eye-catching promotion setups
- Create aggressive brand awareness for the company
- Check on monthly regional reports
- Negotiate of space and LDUs placements
- Achieve daily sales target and regional target
- Support field force and mentor where performance is required.
Operations Sales Manager - Trainer
Sony Mobile SA(Telecommunication)
03.2016 - 12.2019
- Selling, making presentations of mobile phone products & solutions to consumers and to Vodacom, MTN, Cell C and Telkom Mobile outlets
- Build & Manage marketing plan: brand advertising major hits activation of new product overview
- Develop category content for store planning
- Training of consultants on a new devices and promoters
- Liaise with store managers regarding stock levels and complains
- Planning events, promotions and product replacement
- Customer services and satisfaction
- Build and maintain strong working relationship
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Follow up on back orders and update the store manager
- Request correct point of sales, Order entry, and Call Cycle management
- Support and align with sales and marketing
- Ensure coordination of resources and between concerned departments for new product introductions
- Manage product communication across the organization
- Present to and with middle and senior-level management on business trends to develop new content and marketing engagements
- Ensure competitive perspective and differentiated value using knowledge of the market and competitors
- Identify opportunities for campaigns that will lead to an increase in sales.
Senior Demand Planner
Pioneer Foods Group (The Ceres Beverage Company)
07.2010 - 12.2015
- Inbound Orders Communication to Factory and Sales
- Analysed sales forecast, stock and production and activity
- Optimized supply and demand of finished goods in supply pipeline including agents
- Optimized management of final goods and pallets
- Control product returns
- Implemented outbound logistics service level
- Analyse order fill report, order strike rate and liaise with sales team and production on out-of-stock product
- Capture customer order vs Stock on Hand
- Lead the management team in the coordination of demand and supply chain activities in the event of product recalls to ensure minimal exposure and disruption in sales
- Ensure Working Capital Management targets are delivered by continuously reviewing inventory levels and ensuring adherence to the same
- Direct the Warehousing & Distribution Operations for the business and ensure that high levels of Customer Service and Inventory accuracy are maintained at all times
- Drive compliance to robust systems and processes as outlined in the prevalent SOPs
- Review processes and SOPs to ensure high levels of integrity in operations
- Review and manage the resourcing requirements of the department including operational budgets and manpower requirements
- Manage sales targets monthly.
Supply Chain Network Planning Coordinator
Endress & Hauser
03.2007 - 06.2010
- On overseas supplier
- Expediting of purchase orders for items under direct control
- Purchasing of spares for calibration
- Inventory management/Stock
- Creation of Debit & Credit notes
- Processing of orders to the PC centre
- Warranty & demo orders
- Suppliers’ invoices for payment
- Liaising with our overseas IT divisions
- Running sales, Finance & materials reports
- Liaising with cooperate customers and the factory /national, International
- Special pricing and agreements
- Check on delivery issues
- Issue proforma Invoices to the customer on request
- Generates quotations per product according to the order requirements
- Advice customers on product recommendation
- Monitoring and negotiation with suppliers
- Checking of open orders and outstanding
- Communicate with DHL Logistics providing waybill numbers for shipments and customs documentation pre-clearing of goods
- Shipping dates Shipments
- Raising of foreign payments
- Communication of late deliveries timorously to customers
- Resolve customer queries regarding in-transit damaged goods
- Ensure that orders are received and confirmed (price, quantity, specifications, delivery, date)
- Process value credit notes
- Sales Creation of Debit & Credit notes
- Processing of orders and make sure we meet JIT
- Warranty & demo orders
- Suppliers’ invoices for payment
- Liaising with our overseas IT divisions
- Running sales, Finance & materials reports
- Replenish stock
- Do daily weekly and monthly forecast
- Establish delivery date shifts and adjust daily, weekly, and monthly forecasting
- Examine all overdue orders and the reason for overdue
- Examine future orders and establish confirmation date/late deliveries
- Plan for warehouse invoicing and tracking process orders on time
- Involved in monthly, quarterly, and yearly stock counts
- Setting up & and maintaining logistics networks to ensure the effective movement of goods
- Appointment of specialist Service providers within such networks, capable of supplying required service Negotiating of contracts, tariffs & and service levels with such Service providers to manage them
- Ensure effective communication with all suppliers
- Setting up of procedures & and processes with all involved (Internal & and external), to ensure the effective movement of goods is carried out efficiently
- Arrange an inspection for all cargo to be shipped in Africa and sign it off once the inspector has finished
- Continuously monitoring & and management of key aspects such as on-time delivery, cost & and losses, to ensure service levels to both internal & and external Customers are maintained.
Demand Planner (Mondi Paper)
Rennies Distribution Services
07.2000 - 02.2007
- Liaison between management and warehouse staff
- Report daily to the logistics manager regarding activities on premises
- Report weekly on critical aspects of the operation such as damage stock inbound and outbound
- Collaborates detail for month end report and present to the board
- Establishes area that requires prioritization, in line with customer demands
- Assisting the warehouse manager with the delivery and schedule
- I Investigate & resolve all customer queries and implement correctiveness
- Action to avoid reoccurrence
- Set up & maintain customer listings and pricing structure on excel & SAP
- Arrange the uplift of goods from customer
- Manage the back-order demand report through SAP and communicate the status to the customer
- Update sales team on target
- Ad-hoc duties as and when required
- Manage the promotional volumes, and location to the customer through reservation order process
- Overseeing warehouse bins/bays (Product placement)
- Dealing with corporate clients, regarding queries and performance related queries
- Overseeing cutting department with regards to clients delivery times
- Ensuring that products get to the customer at the required time and place in the correct quantities with minimal damage
- Inspection of warehouse to ensure products are labelled correctly
- Stock movements
- Inter - warehouse transfers
- Inspection of QI stokes and broke
- Control of conforming and non-conforming cargo
- Ensuring that quality working procedures are adhered to
- Stock age analysis
- Weekly inspection of Q.I
- Products
- Receipting of cargo through SAP
- Adhoc
- Co-coordinating of stock takes
- Stock adjustment/reconciliation
- Creating management report
- On time deliveries on 1 hour truck turn around
- Loading of trucks and tracking of loads
- On overseas supplier
- Customer Orders/quotations
- Inventory management/Stock transfers between locations
- Ensure Daily cycle counts are done and reconciled variances investigated and actioned
- Control stock counts process on a monthly process
- Ensure that warehouse staffs are aware of number of inbound vehicles by placing details to the notice board
- Check that all paperwork such as procedure, controls and checklist are up to date and utilized accordingly
- Analyse material requirements as per ordering schedule
- Ensure purchase orders are placed in line with lead times
- Ensure that due dates for open purchase orders are met or deferred based on MRP exception reporting
- Reconcile deliveries with suppliers
- Manage inventory in line with company expected levels
- Manage obsolete stocks and constant review of status in liaison with Sales team
- Maintain customs import files for consignments as per standard practise
- Place orders for consumable items, maintenance spears and ad-hoc purchases
- Daily run of open order listing on Syspro and follow up on suppliers
- Updates on Syspro and communicate to both Sales and Manufacturing teams on late material deliveries, creating short term corrective actions
- Review forward orders and sales forecasts
- Identify alternative suppliers and undertake price analysis ensuring cost savings
- Ensure that the item master is kept up to date
- Manage and maintain product codes
- Maintain preferred supplier listing
- Ensure that the warehouse parameters per item code are maintained
- Good Planning and Communication skills
- Purchasing and Logistics methodologies.
Education
SA Maritime School
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SA Maritime Institute
Skills
Forecasting, Statistic and Analysis
Sales strategy
Telecommunications
FMCG Planner
Customer Relationship Management
Sales and account management
Customer Service Management
Target driven
Statistics analysis and reporting
Key account growth
Closing strategies
Pipeline Management
New Account Development
Business development and planning
Multitasking Abilities
Personal Qualities
- Product knowledge
- Self-motivated
- Good orientation
- Strong leadership
- Problem solving
- Meet deadline
Computerliteracy
MS Word, MS Excel, MS Excel Advance, MS PowerPoint, Compuclear and Easy Clear
Personal Information
- Health: Excellent
- Gender: Female
- Nationality: South African
- Driving License: Code 08
- Marital Status: Single
Cellphonenumber
081 076 8766
Training
- Basic Computer Literacy – Freelance Media Computer Training (2017)
- Intermediate Excel – Freelance Media Computer Training (2017)
- Advance Excel – Freelance Media Computer Training (2017)
- Sales Impact – Sales Certificate (2005)
- Technical – SAP R2/R3/R18/Super user, Syspro, SOP Data Maintenance, MRP/ERP, JDE, Compuclear, Easyclear, Weighbridge package (in-house system), Voyager, WMS (Warehouse Management System), TMS (Transport Management System), MS Outlook Express Email, Lotus Note, CRM (Customer Relationship Programme), Demand Planning and Business Intelligence Reporting AEX and QuickBase
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Languages
English
Advanced (C1)
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CulturePersonal development programsCareer advancementTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsWork from home optionQuote
People who succeed have momentum. The more they succeed, the more they want to succeed, and the more they find a way to succeed. Similarly, when someone is failing, the tendency is to get on a downward spiral that can even become a self-fulfilling prophecy.
Tony Robbins
Interests
Skill yourself
Software
Microsite
Affiliations
- Award industry-leading certificates
Timeline
Area Sales Manager-Trainer
Zoom Fibre
11.2022 - Current
Certified [Job Title], [Company Name] - [Timeframe]
12-2021
Area Sales Manager -2IC for Regional Manager
Tecno Mobile SA(Telecommunication)
07.2020 - 09.2022
Operations Sales Manager - Trainer
Sony Mobile SA(Telecommunication)
03.2016 - 12.2019
Senior Demand Planner
Pioneer Foods Group (The Ceres Beverage Company)
07.2010 - 12.2015
Supply Chain Network Planning Coordinator
Endress & Hauser
03.2007 - 06.2010
Demand Planner (Mondi Paper)
Rennies Distribution Services
07.2000 - 02.2007
SA Maritime School
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SA Maritime Institute