SANDISIWE CHARITY DUMA
Accounts Administrator
Hibberdene
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Accounts Administrator
Ugu District Municipality
6 2017 - Current
- Create, update or delete properties on the system, based on valuation roll, deeds office report and notification from local municipalities on low-cost developments: to ensure that all properties within the planned township area authentic and registered properties
- To review reports on tariffs linked to properties against the zoning, usage, customer or property classification and ensure that changes are done accordingly
- To monitor any adhoc amendments to properties, services, owner and consumer database by verifying audit trail with source documents to ensure that all changes are processed accordingly.
- Coordinating the creation of business rules for any processes which affect the authenticity of the database, have them authorised and workshop them with staff members.
- Monitor the correspondence register and accounts enquiries calls dashboard
- Interacting with the internal/ external auditors and make available information, supporting documentation and proofs of approval guiding specific adjustments transactions
- Liaise and provide information to government departments and municipalities regarding debt owed as and when requested
Senior Accounts Admin Clerk
Ugu District Municipality
04.2009 - 05.2017
- Processing transactional data in order to facilitate the apportioning of service charges on finalizing the opening and closing of accounts
- Executing procedures for refunding of consumer deposits
- Receiving and verifying information recorded on disconnection or reconnection forms from call centre so as to initiate apportionments and refunding of deposits
- Reviewing, approving applications for new connections, disconnections and reconnections
- Accessing report and reviewing changes done to the consumer/ account details on the system against source documents
- Creating and linking owner accounts where there is no one linked to a property
- Entering relevant information on system regarding progress/ information given or finalization of specific queries
Senior Rates Clerk
Ugu District Municipality
11.2008 - 03.2009
- Preparing pro-forma invoices for attorneys relating to specific accounts and properties
- Allocating payments received from attorneys/consumer to relevant accounts by compiling list to cashiers
- Control and issue of all rates clearance certificates
- Verification of payments received, transferring of funds to the correct votes and accounts
- Preparing journal entries for approval- to ensure all outstanding debts on properties changing ownership have been collected
- Attending to rates clearance enquiries
- Advising attorneys/ consumers on procedures in respect of acquiring a clearance certificate.
Customer Care Clerk
Ugu District Municipality
08.2005 - 09.2008
- Opening and closing of existing and new accounts
- Amendments to consumer and accounts details
- Processing of applications for connections and disconnection of services (water and sanitation)
- Attending to account queries timeously and effectively
- Opening, closing and transferring of consumer accounts
Data Capturer
PSU International
04.2005 - 07.2005
- Ensure timeous capture of data on prescribed database
- Validate data entry
- Maintain an appropriate filing system
- Conduct basic statistical analysis
- Compile reports
- General office duties
Learnership (Teamleader)
Edupro
01.2004 - 03.2005
- Downloading of new property registration and update thereof in the billing system
- Opening and closing of accounts for vacant property on registration
- Updating property records and zoning
- Verify addresses with local municipalities
- Supplying reports to credit controllers of returned mail
- Record returned mail, contact municipalities for updates of addresses and update system
- Liaising with satellite offices for updated rural addresses for consumers.
- Attending water rates queries telephonically, by mail or emails.
- Writing of letters to the new property owners
- Processing of journals for Rates Clearance Certificates
- Filing of all correspondence
Education
Bachelor of Public Administration -
MANCOSA
N6 Certificate Public Management - undefined
Esayidi TVET College
N6 Certificate Financial Management - undefined
Thekwini TVET College
Certificate Local Government Accounting - undefined
AAT SA
Senior Certificate - undefined
Port Shepstone High School
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Problem-Solving
Team Management
Time Management
MS Office
Excellent Communication
Driverlicense
Code C1
Personal Information
- ID Number: 811009 0702 084
- Date of Birth: 10/09/81
- Nationality: SA Citizen
References
- Mrs BH Mtolo, Manager : Revenue Management, Ugu District Municipality, 073 415 9256
- Mr L Zondi, Manager: Budget, Planning and Monitoring and Financial Reporting, Ugu District Municipality, 067 049 4610
Timeline
Senior Accounts Admin Clerk
Ugu District Municipality
04.2009 - 05.2017
Senior Rates Clerk
Ugu District Municipality
11.2008 - 03.2009
Customer Care Clerk
Ugu District Municipality
08.2005 - 09.2008
Data Capturer
PSU International
04.2005 - 07.2005
Learnership (Teamleader)
Edupro
01.2004 - 03.2005
Accounts Administrator
Ugu District Municipality
6 2017 - Current
Bachelor of Public Administration -
MANCOSA
N6 Certificate Public Management - undefined
Esayidi TVET College
N6 Certificate Financial Management - undefined
Thekwini TVET College
Certificate Local Government Accounting - undefined
AAT SA
Senior Certificate - undefined
Port Shepstone High School
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