Sandisiwe Siswana
Client Service Consultant
Zwelitsha
Summary
Results-driven professional with a solid foundation in Business Administration (NQF 7) and a focus on achieving objectives. Consistently exceeds performance indicators while fostering positive relationships. Committed to enhancing organizational development and profitability through effective collaboration and high standards of professionalism.
Overview
1
1
Language
18
18
years of professional experience
Work History
Client Service Consultant
Metropolitan Client Services Office East London Branch
2018.05 - Current
- Provides a direct service to customers and branches
- Communicates directly with customers via phone and emails
- Capturing photocopying and processing transactions in all lines of business
- Processing claims via our digital platform
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Flexible & positive attitude to change
- Management skills and leadership
Sales Advisor
Old Mutual Franchise (SIMISBA Investment Holdings)
2016.09 - 2017.04
- Providing advice to clients
- Assisting clients with queries regarding their policies
- Selling new policies
Administrator
Old Mutual East London HUB
2015.06 - 2016.03
- Provides a direct service to customers and branches
- Communicate directly with customers via phone and emails
- Capturing photocopying and processing transactions in all lines of business (FLEXI, NGP, and Group Schemes policies)
- Follows standardised processes and provides administrative support in line with normal business functioning
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Management skills and leadership
Consultant
Old Mutual Client Services Port Elizabeth
2013.04 - 2015.06
- One-on-one consultation with clients
- Capturing photocopying and processing transactions in all lines off business (FLEXI, NGP, and Group Schemes policies)
- Processing transactions on CRAFT & OMUNET (Maturity, Part Withdrawals, Surrender, Death Claims, Refunds, Retirement Annuity, Debit & Stop order, Reversals, Premium Holiday, Skip Option, Referrals to head office when cases are out of branch scope, etc)
- Follows standardised processes and provides administrative support in line with normal business functioning
- Deliver on daily production standards
- Relieving at outlying branches when necessary
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Flexible & positive attitude to change
- Management skills and leadership
Consultant
Old Mutual Maclear
2012.02 - 2013.03
- One-on-one consultation with clients
- Capturing photocopying and processing transactions in all lines off business (FLEXI, NGP, and Group Schemes policies)
- Processing transactions on CRAFT & OMUNET (Maturity, Part Withdrawals, Surrender, Death Claims, Refunds, Retirement Annuity, Debit & Stop order, Reversals, Premium Holiday, Skip Option, Referrals to head office when cases are out of branch scope, etc)
- Follows standardised processes and provides administrative support in line with normal business functioning
- Deliver on daily production standards
- Relieving at outlying branches when necessary
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Management skills and leadership
Learnership (Receptionist & Consultant)
Old Mutual King Williams Town
2011.02 - 2012.01
- Welcoming clients on their visit
- Putting the clients on the queuing system (AWD)
- Assisting clients with Tax Certificates & M65 form(forms to make payments)
- Assisting the Technical Assistant on filing (SOP, Accounts, Form)
- Provide a direct service to customers and branches
- One-on-one consultation with clients
- Capturing photocopying and processing transactions in all lines of business (FLEXI, NGP, and Group Schemes policies)
- Processing transactions on CRAFT & OMUNET (Maturity, Part Withdrawals, Surrender, Death Claims, Refunds, Retirement Annuity, Debit & Stop order, Reversals, Premium Holiday, Skip Option, Referrals to head office when cases are out of branch scope, etc)
- Responds to immediate administrative requirements within procedures.
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Flexible & positive attitude to change
- Management skills and leadership
Accreditation Officer
FIFA Local Organising Committee Port Elizabeth
2010.05 - 2010.07
- Producing accreditation cards to attendees of the world cup
- Verifying personal details, taking photos, printing and laminating the cards
- Handing accreditation cards to soccer players and certain candidates.
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Flexible & positive attitude to change
- Management skills and leadership
Registration Officer
Nelson Mandela Bay Municipality
2009.07 - 2009.08
- Registering people who wanted to become volunteers for the 2010 FIFA WORLD CUP
Retail Associate
Edgars Greenacres Port Elizabeth
2008.12 - 2009.06
- Assisting clients with what they are looking for in the store
Computer Lab Demonstrator
Nelson Mandela Metropolitan University
2008.03 - 2008.08
- Lab assistant, helping students with problems they are facing with certain computer problems.
- Monitoring and making sure that everyone using the lab adheres to the rules of the lab.
Education
Bachelor of Business Administration -
MANCOSA
Durban, South Africa2024-01
NQF 4 Business Administration -
KLM Empowered
East London, South Africa2011-01
Grade 12 -
Hector Petersen
King William's Town, South Africa2004-01
Skills
Customer relationship management
Project management
Microsoft office (Word, Excel, & PowerPoint)
Team collaboration
Effective communication
Leadership skills
Professional telephone skills
Timeline
Client Service Consultant
Metropolitan Client Services Office East London Branch
2018.05 - Current
Sales Advisor
Old Mutual Franchise (SIMISBA Investment Holdings)
2016.09 - 2017.04
Administrator
Old Mutual East London HUB
2015.06 - 2016.03
Consultant
Old Mutual Client Services Port Elizabeth
2013.04 - 2015.06
Consultant
Old Mutual Maclear
2012.02 - 2013.03
Learnership (Receptionist & Consultant)
Old Mutual King Williams Town
2011.02 - 2012.01
Accreditation Officer
FIFA Local Organising Committee Port Elizabeth
2010.05 - 2010.07
Registration Officer
Nelson Mandela Bay Municipality
2009.07 - 2009.08
Retail Associate
Edgars Greenacres Port Elizabeth
2008.12 - 2009.06
Computer Lab Demonstrator
Nelson Mandela Metropolitan University
2008.03 - 2008.08
Bachelor of Business Administration -
MANCOSA
NQF 4 Business Administration -
KLM Empowered
Grade 12 -
Hector Petersen