Sandisiwe Siswana
Client Service Consultant
Zwelitsha
Summary
Results-driven professional with a solid foundation in Business Administration (NQF 7) and a focus on achieving objectives. Consistently exceeds performance indicators while fostering positive relationships. Committed to enhancing organizational development and profitability through effective collaboration and high standards of professionalism.
Overview
1
1
Language
18
18
years of professional experience
Work History
Client Service Consultant
Metropolitan Client Services Office East London Branch
05.2018 - Current
- Provides a direct service to customers and branches
- Communicates directly with customers via phone and emails
- Capturing photocopying and processing transactions in all lines of business
- Processing claims via our digital platform
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Flexible & positive attitude to change
- Management skills and leadership
Sales Advisor
Old Mutual Franchise (SIMISBA Investment Holdings)
09.2016 - 04.2017
- Providing advice to clients
- Assisting clients with queries regarding their policies
- Selling new policies
Administrator
Old Mutual East London HUB
06.2015 - 03.2016
- Provides a direct service to customers and branches
- Communicate directly with customers via phone and emails
- Capturing photocopying and processing transactions in all lines of business (FLEXI, NGP, and Group Schemes policies)
- Follows standardised processes and provides administrative support in line with normal business functioning
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Management skills and leadership
Consultant
Old Mutual Client Services Port Elizabeth
04.2013 - 06.2015
- One-on-one consultation with clients
- Capturing photocopying and processing transactions in all lines off business (FLEXI, NGP, and Group Schemes policies)
- Processing transactions on CRAFT & OMUNET (Maturity, Part Withdrawals, Surrender, Death Claims, Refunds, Retirement Annuity, Debit & Stop order, Reversals, Premium Holiday, Skip Option, Referrals to head office when cases are out of branch scope, etc)
- Follows standardised processes and provides administrative support in line with normal business functioning
- Deliver on daily production standards
- Relieving at outlying branches when necessary
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Flexible & positive attitude to change
- Management skills and leadership
Consultant
Old Mutual Maclear
02.2012 - 03.2013
- One-on-one consultation with clients
- Capturing photocopying and processing transactions in all lines off business (FLEXI, NGP, and Group Schemes policies)
- Processing transactions on CRAFT & OMUNET (Maturity, Part Withdrawals, Surrender, Death Claims, Refunds, Retirement Annuity, Debit & Stop order, Reversals, Premium Holiday, Skip Option, Referrals to head office when cases are out of branch scope, etc)
- Follows standardised processes and provides administrative support in line with normal business functioning
- Deliver on daily production standards
- Relieving at outlying branches when necessary
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Management skills and leadership
Learnership (Receptionist & Consultant)
Old Mutual King Williams Town
02.2011 - 01.2012
- Welcoming clients on their visit
- Putting the clients on the queuing system (AWD)
- Assisting clients with Tax Certificates & M65 form(forms to make payments)
- Assisting the Technical Assistant on filing (SOP, Accounts, Form)
- Provide a direct service to customers and branches
- One-on-one consultation with clients
- Capturing photocopying and processing transactions in all lines of business (FLEXI, NGP, and Group Schemes policies)
- Processing transactions on CRAFT & OMUNET (Maturity, Part Withdrawals, Surrender, Death Claims, Refunds, Retirement Annuity, Debit & Stop order, Reversals, Premium Holiday, Skip Option, Referrals to head office when cases are out of branch scope, etc)
- Responds to immediate administrative requirements within procedures.
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Flexible & positive attitude to change
- Management skills and leadership
Accreditation Officer
FIFA Local Organising Committee Port Elizabeth
05.2010 - 07.2010
- Producing accreditation cards to attendees of the world cup
- Verifying personal details, taking photos, printing and laminating the cards
- Handing accreditation cards to soccer players and certain candidates.
- Ability to relate well with others & establish good working relationship
- Strong planning, organising & monitoring and efficient time
- Self - motivated with high personal drive
- Used to work under pressure & meeting strict deadlines
- Flexible & positive attitude to change
- Management skills and leadership
Registration Officer
Nelson Mandela Bay Municipality
07.2009 - 08.2009
- Registering people who wanted to become volunteers for the 2010 FIFA WORLD CUP
Retail Associate
Edgars Greenacres Port Elizabeth
12.2008 - 06.2009
- Assisting clients with what they are looking for in the store
Computer Lab Demonstrator
Nelson Mandela Metropolitan University
03.2008 - 08.2008
- Lab assistant, helping students with problems they are facing with certain computer problems.
- Monitoring and making sure that everyone using the lab adheres to the rules of the lab.
Education
Bachelor of Business Administration -
MANCOSA
Durban, South Africa01-2024
NQF 4 Business Administration -
KLM Empowered
East London, South Africa01-2011
Grade 12 -
Hector Petersen
King William's Town, South Africa01-2004
Skills
Customer relationship management
Project management
Microsoft office (Word, Excel, & PowerPoint)
Team collaboration
Effective communication
Leadership skills
Professional telephone skills
Timeline
Client Service Consultant
Metropolitan Client Services Office East London Branch
05.2018 - Current
Sales Advisor
Old Mutual Franchise (SIMISBA Investment Holdings)
09.2016 - 04.2017
Administrator
Old Mutual East London HUB
06.2015 - 03.2016
Consultant
Old Mutual Client Services Port Elizabeth
04.2013 - 06.2015
Consultant
Old Mutual Maclear
02.2012 - 03.2013
Learnership (Receptionist & Consultant)
Old Mutual King Williams Town
02.2011 - 01.2012
Accreditation Officer
FIFA Local Organising Committee Port Elizabeth
05.2010 - 07.2010
Registration Officer
Nelson Mandela Bay Municipality
07.2009 - 08.2009
Retail Associate
Edgars Greenacres Port Elizabeth
12.2008 - 06.2009
Computer Lab Demonstrator
Nelson Mandela Metropolitan University
03.2008 - 08.2008
Bachelor of Business Administration -
MANCOSA
NQF 4 Business Administration -
KLM Empowered
Grade 12 -
Hector Petersen