Summary
Overview
Work History
Education
Skills
References
Timeline
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Sandisiwe Ndlazilwana

Cape Town

Summary

Dynamic and proactive professional with a B-Tech in Public Management, specializing in administrative support, financial assessment, and compliance monitoring. Exceptional communication skills and advanced computer literacy, with expertise in Microsoft Office Suite. Proven ability to analyze financial data and provide strategic insights, ensuring compliance with regulations. Seeking to leverage skills to drive organizational success in a challenging and fast-paced environment.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Written Communications Financial Consultant

Vantage Debt Management
Salt River
10.2024 - Current
  • Increased client satisfaction by providing personalized financial advice and investment recommendations.
  • Expanded client base through targeted marketing efforts and referrals from satisfied customers.
  • Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
  • Built strong relationships with clients through consistent communication and exceptional customer service.
  • Provided detailed information, documenting agreements, and following up on conversations with clients
  • Managed approximately 50+ incoming calls, emails and whatsapp texts per day from customers.'

Financial Assessor

Vantage Debt Management
Salt River
3 2023 - 10.2024
  • Provided strategic advice across a variety of financial services, including debt management, cash management, and budget
  • Conducted comprehensive financial assessments using internal analysis tools, assisting 50+ clients monthly with personalized financial solutions
  • Monitored and improved client credit scores, delivering actionable insights and enhancing financial stability
  • Executed all administrative tasks with 100% accuracy and within deadlines, streamlining internal processes
  • Handled client queries efficiently, providing clear, detailed instructions and support.
  • Reduced credit risk by conducting in-depth analysis of client portfolios and recommending appropriate actions.

EPWP Clerk

City of Cape Town (Water and Sanitation)
Bellville
07.2021 - 10.2022
  • Ensured compliance monitoring of 10+ EPWP projects, coordinating human resources for the branch
  • Managed accurate and timely reporting of project managers to the EPWP office, storing reports on SharePoint
  • Handled confidential contracts and documents in line with the POPI Act, ensuring data protection and compliance
  • Supervised a team of 4 colleagues, verifying weekly timesheets on SAP and ensuring accurate reporting
  • Liaised with project managers and contractors, overseeing monthly reports on EPWP worker engagement
  • Conducted ID validation for new EPWP employees, ensuring accurate onboarding procedures.

Research Assistant

Human Sciences Research Council
Cape Town
01.2021 - 06.2021
  • Transcribed and accurately maintained about 10 detailed records of audio interviews conducted by senior professionals
  • Gathered and analyzed research data, presenting findings to senior researchers for further investigation
  • Supported professors and research teams in ongoing research projects, ensuring data integrity and efficient database management.

Contact Centre Representative

WNS
Bellville
11.2020 - 03.2021
  • Handled 50+ customer inquiries daily, delivering excellent service by responding professionally to queries and complaints
  • Assisted customers with directory services and problem-solving, using advanced tools to retrieve information efficiently
  • Followed up on complex inquiries, ensuring resolution and maintaining high customer satisfaction rates
  • Implemented weekly improvement strategies, enhancing service quality and call response times.

Education

B-Tech in Public Management -

Walter Sisulu University
East London
02.2018 - 07.2019

National Diploma in Local Government Finance - Accounting

Walter Sisulu University
East London
06.2018 - 06.2018

Grade 12 -

Mtata Technical High School
Mthatha
01.2011 - 11.2013

Skills

Financial Assessment and Reporting

Problem-solving abilities

Debt management

Customer Service and Problem Solving

Data Analysis and Research

Project Compliance Monitoring

HubSpot CRM

SAP and SharePoint

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Administrative Support and Coordination

Financial Assessment and Reporting

References

  • Inga Mkhizwana, Team leader, Vantage Debt Management, 0839544639, inga@vantagedebtmanagement.co.za
  • Malony Hess, Professional Officer, Water & Sanitation, 0721974335/0214005723, Malony.Hess@capetown.gov.za
  • Yul Derek Davids, Research Director, Human Sciences Research Council, 0722966755/0214667838, YDavids@hsrc.ac.za
  • Marvin Ricardo Karolesen, Team Leader, WNS, 0814053261, Karolemr@telkom.co.za

Timeline

Written Communications Financial Consultant

Vantage Debt Management
10.2024 - Current

EPWP Clerk

City of Cape Town (Water and Sanitation)
07.2021 - 10.2022

Research Assistant

Human Sciences Research Council
01.2021 - 06.2021

Contact Centre Representative

WNS
11.2020 - 03.2021

National Diploma in Local Government Finance - Accounting

Walter Sisulu University
06.2018 - 06.2018

B-Tech in Public Management -

Walter Sisulu University
02.2018 - 07.2019

Grade 12 -

Mtata Technical High School
01.2011 - 11.2013

Financial Assessor

Vantage Debt Management
3 2023 - 10.2024

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Sandisiwe Ndlazilwana