Sandisiwe Mko Primrose
Collections Consultant
Sandton, Buccleuch
Summary
Dedicated and punctual professional with strong communication and interpersonal skills. Residing in Sandton, Buccleuch, Gauteng. Self-driven and adaptable to new challenges, with the ability to work independently. Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Overview
3
3
Languages
3
3
Certifications
7
7
years of professional experience
Work History
Call centre agent- Collections consultant
DMC Debt Collection
01.2020 - Current
- Conducted calls to collect debts, ensuring timely payments.
- Negotiated payment arrangements while maintaining compliance with company policies and regulatory requirements
- Built strong customer relationships by providing excellent service and resolving customer queries efficiently.
- Achieved daily and monthly performance targets, including call quality, productivity and collections goals.
- Handled high volumes of inbound and outbound customer calls in a professional and courteous manner.
- Worked effectively both independently and as part of a team to achieve departmental objectives.
- Demonstrated strong communication, persuasion and problem solving skills in every customer interaction.
Education
Diploma - Management Accounting, Financial Accounting
Walter Sisulu University
05-2020
National Senior Certificate - Grade 12
Philemon Ngcelwane High School
National Higher Certificate - Financial Accounting, Auditing, Cost Accounting
Walter Sisulu University
05-2018
Skills
Negotiation skills
Excellent communication skills
Customer service skills
Computer literacy
Time management
Problem- solving skills
Compliance and ethics
Goal oriented mindset
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
Microsoft Outlook and email communication
Certification
Data Capturing – Ululo Technologies, June 2023
Achievements
Code 8 (EB) Driver’s Licence
Timeline
Call centre agent- Collections consultant
DMC Debt Collection
01.2020 - Current
National Senior Certificate - Grade 12
Philemon Ngcelwane High School
Diploma - Management Accounting, Financial Accounting
Walter Sisulu University
National Higher Certificate - Financial Accounting, Auditing, Cost Accounting
Walter Sisulu University