Sandisile Baloy
Junior Account Manager
Johannesburg
Summary
I am currently a Junior Account Manager at Vat It with a proven track record in enhancing client relationships. Skilled in documentation and reporting, I have effectively mentored new hires in the varies departments I have been promoted to. while addressing client concerns promptly. Recognized for my strong communication abilities and analytical mindset, I consistently contributed to team success and client satisfaction.
In addition to the above, I am an energetic and organized professional with natural communication and relationship-building skills. I possess foundational understanding of account management principles and demonstrate proficiency in client interaction and project coordination. Also, committed to driving client satisfaction and contributing to business growth through effective account handling.
My goal is to ensure the success of your company and I have the skill set and experience to do so.
Overview
7
7
years of professional experience
Work History
Junior Account Manager
Vat It
09.2023 - Current
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- Mentored new hires within the department, sharing best practices related to junior account management tasks. This includes email etiquette, system operations, management of sensitive documents and the cultivation of professional relationships with clients and suppliers..
- Analyzed competitive landscape within the industry sector consistently staying ahead of trends that could impact existing accounts.
- Conducted thorough market research to identify potential opportunities for expanding the client base.
- Assisted senior account managers with any admin/ad hoc tasks such as handling queries from clients. Also ensuring all confidential documents shared by the client are filed and archived securely
- Increased client satisfaction by promptly addressing concerns and providing effective solutions.
- Developed and maintained strong working relationships with my colleagues in varies departments within the company.
- Preparation of reports utilizing Excel and Word to deliver regular updates and status information regarding the client accounts.
Quality Assessor
Vat It
06.2020 - 09.2023
- Participated actively in audits of invoice compliance for VAT refund purposes, showcasing the company's dedication to maintaining high-quality standards across all functions.
- Promoted a culture of accountability and ownership around quality-related matters, with all team members understanding their role in contributing to the company's success in this area.
- Monitored supplier performance regularly, ensuring adherence to strict guidelines, insuring successful refunds.
- Generated detailed reports on assessment findings, communicating results effectively to team leaders and my manager.
- Developed and updated procedures, checklists, and job aids aimed at minimizing errors. This initiative also involved conducting training sessions focused on effective communication with suppliers and implementing regular compliance reviews regarding invoice compliance.
Administrator
Vat It
07.2018 - 06.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Preschool Teacher
Little Steps Daycare
01.2018 - 06.2018
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Assisted and supervised 30 children through entire school day.
Education
Early Childhood Education And Care
Professional Child Care College
Johannesburg, South Africa 04.2001 -
Queens High School
Johannesburg, South Africa12-2016
Skills
Customer service and relationships
Employee mentoring
Complaint management
Teamwork and collaboration
Documentation and reporting
Experience operating on Excel, Word and Powerpoint
Well spoken and effective communicator
Adequately fast typer
Supportive Team Participant
Ability to prioritize tasks
Welcomes Constructive Criticism
Email and phone call etiquette
Timeline
Junior Account Manager
Vat It
09.2023 - Current
Quality Assessor
Vat It
06.2020 - 09.2023
Administrator
Vat It
07.2018 - 06.2020
Preschool Teacher
Little Steps Daycare
01.2018 - 06.2018
Early Childhood Education And Care
Professional Child Care College
04.2001 -
Queens High School
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