SANDISELWE SITHEMBILE ZULU
Phoenix
Summary
Detail-oriented Administrator with over eight years of experience in reception and customer service within healthcare environments. Skilled in managing high call volumes, scheduling appointments, and ensuring patient confidentiality while supporting daily practice operations. Recognized for maintaining organization and composure in fast-paced settings.
Overview
2
2
Languages
3
3
Certifications
12
12
years of professional experience
Work History
Customer Service Agent
Outworx
01.2026 - 05.2026
- Managed inbound and outbound calls, resolving customer queries to enhance satisfaction
- Communicated clearly and professionally, aligning with company standards to ensure customer understanding
- Logged customer interactions and updated records to maintain accurate service history
Administrator
Odire Occupational Health
03.2023 - 10.2024
- Handled phone calls and emails, resolving client and patient inquiries efficiently
- Followed up with clients by email to provide feedback on inquiries
- Handled phone calls and emails, resolving client and patient inquiries
- Followed up with clients by email to provide feedback on inquiries
- Documented services provided to clients in detail accurately on SharePoint
- Maintained strong working relationships with business clients and service providers to enhance collaboration
- Ensured monthly targets were consistently met
Data Capture / Administrator
Netcare
09.2022 - 02.2023
- Scheduled and confirmed medical surveillance appointments
- Answered telephone calls promptly, ensuring clear communication and customer satisfaction
- Developed strong customer relationships, actively addressing concerns to enhance satisfaction
- Ensured compliance with legal and quality standards during audiometry procedures, safeguarding patient welfare
- Answered all telephone calls promptly, using proper telephone etiquette
Administration Clerk
Ekayise Delicacies
01.2018 - 12.2020
- Managed day-to-day office administration, ensuring seamless operations
- Coordinated catering orders for events, securing timely delivery and maintaining accurate records
- Monitored stock levels, ordered supplies and minimized waste
- Provided exceptional customer service, responding to inquiries and resolving issues
- Monitored stock levels, ordered supplies and minimised waste
- Coordinated catering orders, ensuring timely delivery and accurate records
- Assisted with event planning, setup and execution
Sales Agent
Dellotite
01.2017 - 12.2017
- Conducted outbound calls to effectively promote and sell holiday vouchers, enhancing customer engagement
- Built rapport with clients and tailored sales approaches to their needs
- Addressed objections and successfully closed sales, prioritizing client satisfaction throughout the process
- Documented client interactions and sales data in CRM system, ensuring accurate records for future reference
Administrator Assistant
Orap Group
01.2014 - 02.2016
- Coordinated projects and managed phone communications to ensure smooth operations
- Developed and maintained records and databases to support organizational efficiency
- Managed confidential documents securely
- Managed various projects and phone calls
Education
Higher Certificate - Business Principles and Practices
Varsity College
PietermaritzburgCatering Management
Durban University of Technology
DurbanTEFL Certificate -
TEFL Universal
04.2001 -
Smart Office Administration -
Vital College
DurbanEnd User IT Support Programme (INSETA) -
Asherville College
DurbanSkills
- Patient care, confidentiality and safeguarding of sensitive informationAppointment scheduling and diary managementTelephone etiquette and high-volume call handlingMicrosoft Office (Word, Excel, Outlook, PowerPoint) and SharePointData entry and accurate records managementStrong organisational, multitasking and time-management skillsCustomer service and complaint/query resolutionTeam player, self-motivated, works well under pressure
- Call management
- Customer relationship management
- Record keeping
- Conflict resolution
Personal Information
Title: Medical Receptionist / Administrator
Certification
End User IT Support Programme (INSETA) — results pending
Languages
Title: Medical Receptionist / Administrator
Languages
Zulu
First Language
English
Proficient
C2
Timeline
Customer Service Agent
Outworx
01.2026 - 05.2026
Administrator
Odire Occupational Health
03.2023 - 10.2024
Data Capture / Administrator
Netcare
09.2022 - 02.2023
Administration Clerk
Ekayise Delicacies
01.2018 - 12.2020
Sales Agent
Dellotite
01.2017 - 12.2017
Administrator Assistant
Orap Group
01.2014 - 02.2016
TEFL Certificate -
TEFL Universal
04.2001 -
Higher Certificate - Business Principles and Practices
Varsity College
Catering Management
Durban University of Technology
Smart Office Administration -
Vital College
End User IT Support Programme (INSETA) -
Asherville College