Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sandiselwe Dlamini

Sandiselwe Dlamini

Durban

Summary

Resourceful Sales Agent effective at achieving aggressive sales goals. Dedicated to building rapport with internal suppliers and customers. Well-versed in establishing and expanding market presence to accomplish solid growth. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Sales Agent

Linklayer Fibre
07.2022 - 02.2023
  • Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
  • Collaborated with marketing team to develop targeted promotional materials for specific industries.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Mentored junior sales agents, sharing effective selling techniques and best practices for success.
  • Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
  • Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
  • Conducted market research to identify trends and opportunities for increased sales growth.
  • Enhanced product knowledge through continuous training and professional development opportunities.

Customer Service Representative

CCI South Africa
01.2022 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Restaurant Hostess

Mugg & Bean
11.2018 - 01.2019
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.

Education

Associate of Science - Certificate In Freight Handling

SA Maritime School & Transport College
01.2023

Associate of Science - Certificate In Shipping Practise

Sa Maritime School & Transport College
01.2023

Associate of Arts - Certificate In International Trade

SA Maritime School & Transport College
Durban, South Africa
01.2020

Skills

  • Product Demonstrations
  • Paperwork Processing
  • Strategy Development
  • Lead Generation
  • Meeting facilitation
  • Demonstrating products
  • Account development
  • Sales Training
  • Building rapport
  • Consultative Selling
  • Technical Support
  • Cold-calling
  • Trade show representation
  • Sales Presentations
  • Business Acumen
  • Contract Preparation
  • Brand Awareness
  • Objection handling
  • Making offers
  • Program Promotion
  • Client analysis
  • Persuasion techniques
  • Sales Strategies
  • Sales Pipeline Management
  • Key relationship management

Timeline

Sales Agent

Linklayer Fibre
07.2022 - 02.2023

Customer Service Representative

CCI South Africa
01.2022 - 03.2022

Restaurant Hostess

Mugg & Bean
11.2018 - 01.2019

Associate of Science - Certificate In Freight Handling

SA Maritime School & Transport College

Associate of Science - Certificate In Shipping Practise

Sa Maritime School & Transport College

Associate of Arts - Certificate In International Trade

SA Maritime School & Transport College
Sandiselwe Dlamini