Computer literature
Sandisele Mneno
Bsc (Student) and computer science (graduate)
Cape Town,WC
Summary
- Final-year business administration and management student with a strong passion for global business marketing, aspiring to become a future leader in this dynamic field. Demonstrated ability to excel in collaborative, fast-paced environments, consistently contributing to the advancement of economic management initiatives. Expertise in client relations, negotiation, and conflict resolution reflects a commitment to achieving results while fostering strong team dynamics.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Xhosa. English. Afrikaans. Sesotho
Work History
Agent Representative
Teleperformance
02.2024 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Created and managed project plans, timelines and budgets.
- Earned recognition as a top agent representative for consistently meeting or surpassing key performance indicators.
Assistant Store Manager
Takealot.com
03.2022 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
Bachelor - Business Administration And Management
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Higher Certificates - Online Computer And Information Sciences
SILULO TECHNOLOGIES
Cape Town, South Africa 04.2001 -
Matric Certificate ( Bachelor ) - BACHELOR IN EDUCATION
Curro Foreshore High School
Cape Town, South Africa 04.2001 -
Skills
Communication
Collaborative/ Team player
Goal-oriented mindset
Call center experience
Customer relationship management (CRM)
Call center operations
Team development
Achievements
- U15 Football Certificate
- 1 Distinction (2nd year) Sports in Society
Software
Microsoft office
Basic CAT operations
Sole trader association
SETA
Certification
MCAS - Microsoft Certified Application Specialist
Interests
Global business sector and sales consultant
Timeline
Agent Representative
Teleperformance
02.2024 - Current
MCAS - Microsoft Certified Application Specialist
08-2023
Sales Manager Certificate
05-2022
Assistant Store Manager
Takealot.com
03.2022 - 11.2023
Bachelor - Business Administration And Management
Cape Peninsula University of Technology
04.2001 -
Higher Certificates - Online Computer And Information Sciences
SILULO TECHNOLOGIES
04.2001 -
Matric Certificate ( Bachelor ) - BACHELOR IN EDUCATION
Curro Foreshore High School
04.2001 -