Summary
Overview
Work History
Education
Skills
Achievements
Software
Certification
Interests
Timeline
Generic

Sandisele Mneno

Bsc (Student) and computer science (graduate)
Cape Town,WC

Summary

  • Final-year business administration and management student with a strong passion for global business marketing, aspiring to become a future leader in this dynamic field. Demonstrated ability to excel in collaborative, fast-paced environments, consistently contributing to the advancement of economic management initiatives. Expertise in client relations, negotiation, and conflict resolution reflects a commitment to achieving results while fostering strong team dynamics.
  • Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
3
3
Certifications
3
3

Xhosa. English. Afrikaans. Sesotho

Work History

Agent Representative

Teleperformance
02.2024 - Current
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
  • Created and managed project plans, timelines and budgets.
  • Earned recognition as a top agent representative for consistently meeting or surpassing key performance indicators.

Assistant Store Manager

Takealot.com
03.2022 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Education

Bachelor - Business Administration And Management

Cape Peninsula University of Technology
Cape Town, South Africa
04.2001 -

Higher Certificates - Online Computer And Information Sciences

SILULO TECHNOLOGIES
Cape Town, South Africa
04.2001 -

Matric Certificate ( Bachelor ) - BACHELOR IN EDUCATION

Curro Foreshore High School
Cape Town, South Africa
04.2001 -

Skills

Communication

Achievements

  • U15 Football Certificate
  • 1 Distinction (2nd year) Sports in Society

Software

Computer literature

Microsoft office

Basic CAT operations

Sole trader association

SETA

Certification

MCAS - Microsoft Certified Application Specialist

Interests

Global business sector and sales consultant

Timeline

Agent Representative

Teleperformance
02.2024 - Current

MCAS - Microsoft Certified Application Specialist

08-2023

Sales Manager Certificate

05-2022

Assistant Store Manager

Takealot.com
03.2022 - 11.2023

Bachelor - Business Administration And Management

Cape Peninsula University of Technology
04.2001 -

Higher Certificates - Online Computer And Information Sciences

SILULO TECHNOLOGIES
04.2001 -

Matric Certificate ( Bachelor ) - BACHELOR IN EDUCATION

Curro Foreshore High School
04.2001 -
Sandisele MnenoBsc (Student) and computer science (graduate)