Sandile Thamsanqa Khanyile

Freelancing Close Protection Agent handling various Client profiles / portfolios.

• Reporting into: The CEO
• Direct reports: None
• Duties:
• Personal Assistant to Client (when needed).
• Assisted family in everyday life activities (lodging at client’s residence).
• Scheduled meetings and appointments for Client and his family (working with his PA).
• Vendor management for household up keeping (dealing with all service providers; housekeeper, contractors etc.)
• Constant Threat Assessment to ensure Client is not at-risk of any dangers.
• Pre-planning activities for regular and special events to ensure Client’s safety.
• Provide close personal protection to Client as they go about their daily activities.
• Handled Movement and Advance Teams.
• Handled Motorcades for other VIPs who were guests of the Client.
• Reason for leaving: Visa limitations.

• Reporting into: The Head of Security
• Direct reports: 6 - 15 Team members
• Duties:
• Established open and professional relationships with team members to achieve quick resolutions for various issues (performance and character issues).
• Supervised team members to ensure compliance with set procedures (attendance register, financial recon, vehicle related).
• Worked with team to identify areas of improvement and devised solutions based on findings (communication, procedural, reporting improvements).
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Reason for leaving: Received an offer in a foreign country.

Freelancing Close Protection Agent handling various Client profiles / portfolios.

• Reporting into: The CEO
• Direct reports: 6 Team members
• Duties:
• Team scheduling.
• Monthly budget planning, allocation and reviewing with the Finance department.
• Asset management (vehicles, gear etc.)
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Strengthened communication skills through regular interactions with team members (new team).
• Reason for leaving: Contractual disagreements with the new Security company that took over.

Freelancing Close Protection Agent handling various Client profiles / portfolios.

• Reporting into: The COO
• Direct reports: None
• Duties:
• Personal Assistant to the Client (when needed).
• Assisted family in everyday life activities.
• Scheduled meetings and appointments for the Client (working with the PA).
• Constant Threat Assessment to ensure Client is not at-risk of any dangers.
• Pre-planning activities for regular and special events to ensure Client’s safety (Speaking engagements).
• Provide close personal protection to Client as they go about their daily activities.
• Worked with the CEO to open a security academy.
• Reason for leaving: The company got liquidated.

• Reporting into: The CEO
• Direct reports: None
• Duties:
• Personal Assistant to Client (when needed).
• Assisted family in everyday life activities (at client’s residence).
• Scheduled meetings and appointments for Client and his family.
• Assisted family with day to day operations.
• Vendor management for household up keeping (dealing with all service providers; housekeeper, contractors etc.)
• Constant Threat Assessment to ensure Client is not at-risk of any dangers.
• Pre-planning activities for regular and special events to ensure Client’s safety.
• Provide close personal protection to Client as they go about their daily activities.
• Handled Movement and Advance Teams.
• Handled Motorcades for other VIPs who were guests of the Client.
• Largest event held 40 000 people in one night with a 2 man Detail (Warri State, Nigeria. Working with local Law Enforcement).
• Traveled to 4 countries and over 25 unique cities for events with Client.
• Reason for leaving: Visa limitations.

• Reporting into: Head of Operations.
• Direct reports: 20 - 30 volunteers
• Duties:
• Monitoring of all day to day and event day security operations.
• Creating and implementing security policies, rules and regulations.
• Training staff members to ensure they are aware of and comply with the new/updates policies.
• Selection and placements of volunteers within the security team.
• Training volunteers as well as new Third Party Security Guards
• Working with Third Party Security Supervisors to select the right Security Officers for our sites.
• Host weekly meetings with Senior Management, my direct manager and team to understand past/ current week's concerns, solutions and planning for the week ahead.
• Working with direct manager and finance for security budget when having special events which need extra resources.
• Keeping track of the organization's calendar to all security measures are in place prior to events.
• Implementing security protocols for local Pastor, staff as well as special guests.
• Creating emergency response procedures and having regular emergency alarm tests to ensure staff members comply.
• Conducting regular physical security evaluations and making improvements where needed.
• Reason for leaving: Received an offer in a foreign country.

• Provided fitness assessments and program planning.
• Designed specific workout systems for individual Clients based on performance ability.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Motivated clients to stay on track with fitness goals with positive, friendly approach and regular emails (mailing list).
• Developed and monitored healthy eating meal plans for Clients.
• Educated Clients on importance of proper nutrition to reach fitness objectives.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Demonstrated proper technique for exercises to avoid injuries.
• Developed customized fitness plans for wide range of Clients to expand services.
• Assisted Clients with personal fitness goals through realistic objectives.
• Monitored clients' progress and modified programs.
• Reason for leaving: Got employment in the Security Industry.

• Reporting into: Inside Sales Manager
• Direct reports: None
• Duties:
• Building and strengthening relationships with new and existing customers.
• Contributed to team success by helping train new team members.
• Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
• Prospected new leads with high level of outbound calls to both cold and warm contacts.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Identifying and qualifying new business opportunities.
• Executing sales and marketing campaigns.
• Managing the rate negotiation process.
• Following up on inactive/lost customers and look to rebuild a relationship with them.
• Effectively managing a portfolio of customers to increase our share of wallet of their business by identifying and developing new routes and growing the current opportunities.
• Accurately creating and updating customer contracts through the GCS (Global Service Centre) system.
• Understanding the customer drivers, needs and requirements to effectively sell a solution to any challenges they experiencing.
• Deliver on volume and revenue targets set on allocated, existing customer base.
• Managing the Sales Pipeline and accurately forecasting the customers' business.
• Monitor monthly customer performance and take corrective action where necessary.
• Meet set KPI’s (Key Performance Indicators) which include Customer Coverage, Customer Satisfaction, Invoice Accuracy, Customer Acquisition as well as Volume & Revenue Targets
• Resolving customer issues and following up with customer queries to ensure that they are resolved.
• Reason for leaving: Pursued a career in the Security Industry.

• Reporting into: Sales Executive
• Direct reports: None
• Duties:
• Building and strengthening relationships with new and existing customers.
• Contributed to team success by helping train new team members.
• Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
• Prospected new leads with high level of outbound calls to both cold and warm contacts.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Identifying and qualifying new business opportunities.
• Executing sales and marketing campaigns.
• Managing the rate negotiation process.
• Following up on inactive/lost customers and look to rebuild a relationship with them.
• Effectively managing a portfolio of customers to increase our share of wallet of their business by identifying and developing new routes and growing the current opportunities.
• Accurately creating and updating customer contracts through the GCS (Global Service Centre) system.
• Understanding the customer drivers, needs and requirements to effectively sell a solution to any challenges they experiencing.
• Deliver on volume and revenue targets set on allocated, existing customer base.
• Managing the Sales Pipeline and accurately forecasting the customers' business.
• Monitor monthly customer performance and take corrective action where necessary.
• Meet set KPI’s (Key Performance Indicators) which include Customer Coverage, Customer Satisfaction, Invoice Accuracy, Customer Acquisition as well as Volume & Revenue Targets
• Resolving customer issues and following up with customer queries to ensure that they are resolved.
• Reason for leaving: Promotion.

• Reporting into: Customer Service Manager
• Direct reports: None
• Duties:
• Developed and maintained courteous and effective working relationships.
• Resolved problems, improved operations and provided exceptional service.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Excellent communication skills, both verbal and written.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Participated in team meetings and training sessions to stay informed about service/product updates and changes.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to Manager.
• Promptly responded to inquiries and requests from prospective customers.
• Trained new personnel regarding company operations, policies and services.
• Investigated and resolved customer inquiries and complaints quickly.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Reason for leaving: Promotion