Sandile Marvellous Ntombela
Durban
Summary
My critics may prefer to refer to me as strong and independent, I strongly believe in my ability to remain motivated through difficult situations. I always aim for an organizing role and naturally approach life in a courageous manner ( by doing what is right and not popular or easy ). Aiming to leverage these transferable skills to drive success and foster growth in new professional landscape.
Overview
10
10
years of professional experience
Work History
Team Coach
Concentrix
02.2022 - Current
- Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
- Contributed to a positive work environment by mentoring junior staff members on effective escalation management techniques.
- Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
Customer Service Representative
Merchants
07.2021 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Driver
Greater South Scholar Transport
03.2017 - 04.2021
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Support Specialist
Edcon CNA Keywest
01.2015 - 03.2017
- Stock taking Replenishments
Education
Master of Arts - Cabin Crew
Skybound Acedamy
Kempton Park, South Africa01-2018
No Degree - IT MCSA
CTU Training Solutions
Protea, South Africa02-2014
High School Diploma -
Lenasia Secondary School
Protea, South Africa12-2013
Skills
- Motivational leadership style
- Game strategy development
- Influencing skills
- Performance improvements
Additional Information
- Comfort Thapelo Mdaka -IT Facilitator & Administrator CTU
mdakacomfort@yahoo.com
071-454-3646/072-622-6829
- Noman Manganyi -Operations Manager Skybound Academy,
norman@skyboundacademy.com,
084-703-4852
- Sehume -Store Manager CNA Keywest, p.sehume0@gmail.com,
078-394-9780
- Lebogang Mushe -Concentrix Operational Manager
lebo.mushe@concentrix.com
Timeline
Team Coach
Concentrix
02.2022 - Current
Customer Service Representative
Merchants
07.2021 - 01.2022
Driver
Greater South Scholar Transport
03.2017 - 04.2021
Customer Support Specialist
Edcon CNA Keywest
01.2015 - 03.2017
Master of Arts - Cabin Crew
Skybound Acedamy
No Degree - IT MCSA
CTU Training Solutions
High School Diploma -
Lenasia Secondary School
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