Summary
Overview
Work History
Education
Skills
Soccer,Music
Timeline
Generic

Sandile Gladwins Nhlapo

Food And Beverage Manager
Gauteng\Ekuruleni

Summary

Adept at driving operational excellence and fostering team growth, my tenure at Neutrino Investment Holdings showcased my ability to enhance efficiency and spearhead great operational initiatives. Leveraging skills in data-driven decision making and Customer relations, I successfully implemented operational measures and developed high-performing teams, significantly boosting company profitability and employee satisfaction.

Overview

12
12
years of professional experience

Work History

COO

Neutrino Investment Holdings
02.2020 - Current
  • Mentored employees at all levels within the organization to support their professional development goals.
  • Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
  • Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
  • Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.
  • Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
  • Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
  • Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
  • Developed high-performing teams through effective hiring, training, and performance management strategies.
  • Aligned corporate strategy with industry trends by staying current on best practices within the competitive landscape.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Managed financial, operational and human resources to optimize business performance.

Food and Beverage Assistant Manager

Fedics Food Services
04.2018 - 02.2026


  • Implemented effective marketing strategies to promote special events and increase overall business revenue.
  • Introduced new menu items that boosted sales and attracted repeat clientele.
  • Maximized profitability by implementing cost control measures related to purchasing supplies, labor management, and overhead expenses.
  • Increased staff efficiency through regular training sessions and performance evaluations.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Attending Monthly Financial Review.

Prive and SuperPrive Food and Beverage Manager

Emperors Palace Casino
03.2017 - 03.2022
  • Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
  • Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
  • Collaborated with executive management to develop strategic plans for improving overall guest experience.
  • Mentored junior team members, fostering professional growth opportunities.
  • Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
  • Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel.

Banquet Bartender

Fedics Food Services
05.2021 - 11.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Poured and prepared mixed drinks for over 300 customers daily.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
  • Recommended appropriate wines for individual tastes and food selections.
  • Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
  • Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.
  • Set and reset tables to support serving staff.
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Supported efficient service delivery by preparing garnishes, syrups, infusions, and other ingredients ahead of time as needed.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
  • Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
  • Worked closely with event coordinators on customized beverage options tailored specifically to client needs and preferences.
  • Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Helped management plan and serve bar menu .
  • Completed requisitions to maintain required stock.
  • Prepared garnishes by evenly slicing and pitting fruits.

Sales Agent

Mattress Factory
07.2016 - 12.2016
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Achieved top performer status within the company due to consistent high sales numbers..
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and community.
  • Achieved or exceeded company-defined sales quotas.

Sales Assistant

Musica
02.2014 - 11.2014
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products.
  • Assisted customers in making informed decisions. contributing to overall team success.
  • Implemented customer feedback system to identify and address areas for improvement.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

No Degree - Hotel Management Diploma

Damelin College
Benoni
04.2001 -

Skills

Matric Certificate

Data-driven decision making

Facilities management

Operations management

Hygiene Regulations

Menu Development

Ordering Supplies

Food and Beverage Presentation

Stock Control

Guest Relations

Soccer,Music

From a very early age i used to be a Soccer player till my late adult hood and had an injury that made me to resign from playing soccer and Music was then my passion to-date.


References will be provided on request.

Timeline

Banquet Bartender

Fedics Food Services
05.2021 - 11.2021

COO

Neutrino Investment Holdings
02.2020 - Current

Food and Beverage Assistant Manager

Fedics Food Services
04.2018 - 02.2026

Prive and SuperPrive Food and Beverage Manager

Emperors Palace Casino
03.2017 - 03.2022

Sales Agent

Mattress Factory
07.2016 - 12.2016

Sales Assistant

Musica
02.2014 - 11.2014

No Degree - Hotel Management Diploma

Damelin College
04.2001 -

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Sandile Gladwins Nhlapo Food And Beverage Manager