Sandile Zwane
Philangenkosi
Blairgowrie,GAUTENG
Summary
Business Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established Risk, Compliance and Governance experience.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Business Process Manager
First National Bank Commercial
Johannesburg
10.2021 - Current
- Managing and Leading Team of Business Process Engineers
- Creating and maintaining centralized repository of process-related artifacts
- Planning activities and drive execution to support overall Programme or initiative deployment
- Assist leaders to design action plans to address gaps specific to Programme outcomes
- Identifying process improvements (Cost Savings or efficiency improvements)
- Identify and resolve process breakdowns and failures to minimize unnecessary hand-offs (cross-functional), inputs and outputs
- Comply with governance in terms of legislative and audit requirements
- Drive process improvement initiatives and Change Management of process and workflow implementation
- Determine methods to remove all wastes within process as per Lean Six Sigma
- Design and implement new or modified business processes that deliver efficiency
- Provide strategic and competency guidance as Team Lead to team
- Manage SLA agreements for Business in line with business objectives
- Risk, Compliance and Audit engagement Lead.
Business Process Engineer
First National Bank Chief Risk Office
Johannesburg
09.2017 - 09.2021
- Risk Management Support to all Risk Types (IT,Ops,Credit, Regulatory)
- Determine methods to remove all wastes within process as per Lean Six Sigma
- Design and implement new or modified business processes that deliver efficiency
- Liaise with Business Stakeholders for requirements elicitation and documentation
- Business requirements analysis and solution design
- Produce Business Requirements Documentation
- Business processes investigation and conceptualization
- Produce Procedure documents and user manuals
- Maintain existing processes in process repository
- Provide strategic and competency guidance as a Team Lead
Business Process Analyst
First National Bank Merchant Services
Johannesburg
09.2015 - 08.2017
- Managing Process Change
- Leading Process redesign workshops
- Educating business users responsible for managing and operating business processes
- Monitoring, measuring, and providing feedback on process performance
- Facilitating process workshops that involve eliciting process requirements and liaising with users.
Business Process Manager
First National Bank Home Loans
Johannesburg
11.2013 - 08.2015
- Identifying and analyzing core business processes and workflows
- Facilitating workshops with Subject Matter Experts
- Documentation of process and workflows using Nimbus Control System
- Development of clear and detailed process maps
- Identifying issues and risks
- End User access management.
Specialized Client Service Agent
First National Bank Home Loans
Johannesburg
02.2005 - 07.2013
- Collaborating with cross-functional teams to address client needs and coordinate service delivery
- Facilitate complaint resolutions
- Responding to client inquiries and issues via phone, email
- Claims processing
- Conducting Know Your Customer (KYC) fulfillment functions
- Conducting Staff training
- End User access management.
Education
Certified Lean Six Sigma Black Belt -
BMGI
Johannesburg, South Africa 01.2018 - 02.2019
Certified Lean Six Sigma Green Belt -
University of Pretoria
Pretoria, South Africa 02.2016 - 03.2017
Professional Workshop Facilitation -
Faculty of Training Institute
Johannesburg, South Africa 07.2014 - 08.2014
Business Process Modelling -
Faculty of Training Institute
Johannesburg, South Africa 05.2014 - 06.2014
Getting started with Business Process Management -
Faculty of Training Institute
Johannesburg, South Africa 03.2014 - 04.2014
FNB New Manager’s Development Program -
University of Stellenbosch
Johannesburg, South Africa 01.2013 - 12.2013
Property Law and Conveyancing Certificate -
SA Institute of Paralegal
Johannesburg, South Africa 02.2007 - 11.2007
N:Dip Office Management and Technology -
University of Johannesburg
Johannesburg, South Africa 02.2002 - 11.2004
Matric Senior Certificate -
Sedaven High School
Heidelberg, South Africa 12.2000 - 11.2000
Skills
Business Process Improvement
Business Process Mapping
Change Management
Business Analytics
Critical Thinking
Problem Solving
Leadership and Teamwork
Communication skills
Operational Excellence
Adaptability
Workflow Optimization
Data Analytics
Requirements Gathering
Process Mapping
References
- Sipho Mdawe, First National Bank, SMdawe@fnb.co.za, 0833445324
- Vhuhulu Mudzwiri, First National Bank, Vhuhulu.Mudzwiri@fnb.co.za, 0795099903
Timeline
Business Process Manager
First National Bank Commercial
10.2021 - Current
Certified Lean Six Sigma Black Belt -
BMGI
01.2018 - 02.2019
Business Process Engineer
First National Bank Chief Risk Office
09.2017 - 09.2021
Certified Lean Six Sigma Green Belt -
University of Pretoria
02.2016 - 03.2017
Business Process Analyst
First National Bank Merchant Services
09.2015 - 08.2017
Professional Workshop Facilitation -
Faculty of Training Institute
07.2014 - 08.2014
Business Process Modelling -
Faculty of Training Institute
05.2014 - 06.2014
Getting started with Business Process Management -
Faculty of Training Institute
03.2014 - 04.2014
Business Process Manager
First National Bank Home Loans
11.2013 - 08.2015
FNB New Manager’s Development Program -
University of Stellenbosch
01.2013 - 12.2013
Property Law and Conveyancing Certificate -
SA Institute of Paralegal
02.2007 - 11.2007
Specialized Client Service Agent
First National Bank Home Loans
02.2005 - 07.2013
N:Dip Office Management and Technology -
University of Johannesburg
02.2002 - 11.2004
Matric Senior Certificate -
Sedaven High School
12.2000 - 11.2000
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