Sandile Zikalala
IT Manager
Centurion
Summary
Results-driven IT professional with extensive experience in IT service management, infrastructure support, and project implementation. Adept at troubleshooting, project implementation, and team leadership. Passionate about improving IT operations and ensuring seamless technology integration for business efficiency.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
IT Manager - Network and Infrastructure
Marara Pharmacy
12.2022 - 07.2025
- IT security and compliance.
- Implementation and knowledge of information security management (ISO27001).
- Assisted with migrating backup storage to Amazon S3.
- Participated in DR planning using AWS as secondary site.
- Basic hands-on experience with deploying and securing core services (AWS S3, EC2).
- Oversee IT infrastructure and operations.
- Ensure processes adhere to company policies and regulations.
- Maintain safety and security across the company network.
- Creating and updating IT policies and procedures based on industry best practices.
- Providing technical support to end users regarding the use of computer applications or hardware products.
- Managing IT budgets and expenditures to ensure that projects are completed within time and budget constraints.
- Planning, designing, and implementing new computer hardware or software systems.
- Coordinating the implementation of new technology within an organization, including working with vendors, consulting with IT staff, and communicating with management.
- Supervising IT staff such as desktop technicians and network engineers.
IT Technician and Service Desk Lead
Pharmacy Direct
01.2015 - 01.2022
- Led IT support team, ensuring efficient resolution of technical issues.
- Basic hands-on experience with deploying and securing core services (AWS S3, EC2).
- Created and managed S3 buckets with versioning, lifecycle policies, and static website hosting.
- Set up IAM users, groups, and roles with managed policies and MFA authentication.
- Managed service requests, escalations, and ticketing systems to enhance response time.
- Implemented IT governance policies to ensure compliance with industry standards.
- Coordinated with vendors for hardware and software procurement.
- Conducted training sessions for staff on IT best practices and security protocols.
IT Support Specialist
LAN Logix
01.2015 - 01.2015
- Provided first-line support for network and system issues, ensuring minimal downtime.
- Assisted in implementing and maintaining IT security measures.
- Supported end-users with software installations, troubleshooting, and maintenance.
- Maintained IT asset management records for hardware and software inventory.
Education
MCITP -
CTU Training Solutions
CCNA - undefined
CTU Training Solutions
CCNP - undefined
CTU Training Solutions
Business Leadership and Management - undefined
IBM
Skills
- IT Service Management & Support
- Cybersecurity & Risk Management
- Infrastructure Management
- Networking & Server Administration
- IT Governance & Compliance
- Team Leadership & Training
- Troubleshooting & Technical Support
- Vendor & Stakeholder Collaboration
References
Lize, King, General Manager, lizel@mararapharm.co.za
Accomplishments
- Successfully led IT infrastructure upgrade, improving system performance by 30%.
- Implemented security measures that reduced cybersecurity threats by 40%.
- Developed and enforced IT policies that enhanced user compliance and reduced downtime.
Timeline
IT Manager - Network and Infrastructure
Marara Pharmacy
12.2022 - 07.2025
IT Technician and Service Desk Lead
Pharmacy Direct
01.2015 - 01.2022
IT Support Specialist
LAN Logix
01.2015 - 01.2015
CCNA - undefined
CTU Training Solutions
CCNP - undefined
CTU Training Solutions
Business Leadership and Management - undefined
IBM
MCITP -
CTU Training Solutions
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