Sandile Sithole
Security Guard
Orange Farm
Summary
Driven professional with a track record of enhancing customer satisfaction and retention at Markhams through expert product and service knowledge and exceptional customer relationship building. Skilled in consultative sales and strategic planning, adept at turning customer interactions into sales opportunities and fostering community connections. Achieved significant improvements in client service, leveraging time management and personnel training skills. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Consultant/Cashier
Markhams
04.2022 - 06.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
Shop Assistant/Merchandiser
Ackermans
01.2017 - 04.2022
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Reduced wait times by efficiently processing transactions at the cash register.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
- Checked incoming orders and organized new stock.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Developed strong product knowledge, effectively educating customers on features and benefits.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Education
High School Diploma -
Vector High
Johannesburg, South Africa 04.2001 -
Skills
Certification
Licensed [Grade C -PSIRA] - [Reg No:4575379]
Timeline
Licensed [Grade C -PSIRA] - [Reg No:4575379]
09-2023
Sales Consultant/Cashier
Markhams
04.2022 - 06.2023
Shop Assistant/Merchandiser
Ackermans
01.2017 - 04.2022
High School Diploma -
Vector High
04.2001 -
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