Sandile Mqadi
Service Manager
Cape Town
Summary
Automotive professional with solid background in managing service department and ensuring high-quality customer experiences. Known for fostering collaboration within teams and adapting to dynamic environments. Expertise in diagnostics, repair coordination, and customer relations.
Overview
21
21
years of professional experience
4005
4005
years of post-secondary education
Work History
Service Manager
Ford Stellenbosch
06.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Maintain work in progress (WIP)
- Ensures the proper care, storage and inventory of special tools.
- Handles customer complaints immediately and according to dealership's guidelines.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
Service Manager
Ford N1 City
11.2019 - 05.2023
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Analyzed service reports to identify areas of improvement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Master Tech/Technical Support
Dhofar Automotive Muscat Oman
02.2014 - 07.2019
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
- Quality controller
- Daimler Chrysler/Dodge/Jeep/Ram
- Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
- Performed safety and emissions inspections.
- Changed, rotated, and balanced tires on different types of vehicles.
Technician
Jaguar Bryston
01.2013 - 01.2014
- Technician
- Testing driving vehicles with clients
- Engine repairs
- Diagnostic repairs (fault finding)
- Apprentice mentor
Team Leader
Mitsubishi Sandton
05.2011 - 01.2013
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Workshop Team Leader
Mitsubishi Mhlanga
01.2004 - 04.2011
- Testing driving vehicles with clients Assisting.
- Booking vehicle
- Engine repairs
- Diagnostic repairs (fault finding)
Education
Grade 11 -
Okumhlophe High School
N4 Motor Trae -
Coastal KZN College
Business Management - Management Development Programme
University of Stellenbosch Business School
01.2021 - 01.2022
Skills
Relationship building
Budget control
KPI monitoring
Problem-solving
Work Planning and Prioritization
Customer service management
Staff training and development
Team collaboration and leadership
Staff motivation
Goal setting
After-sales support
Team leadership
Personal Information
- Date of Birth: 04/14/82
- Gender: Male
- Nationality: South African
- Driving License: Code 10
- Marital Status: Married
Willing To Relocate
- KZN
- Gauteng
Timeline
Service Manager
Ford Stellenbosch
06.2023 - Current
Business Management - Management Development Programme
University of Stellenbosch Business School
01.2021 - 01.2022
Service Manager
Ford N1 City
11.2019 - 05.2023
Master Tech/Technical Support
Dhofar Automotive Muscat Oman
02.2014 - 07.2019
Technician
Jaguar Bryston
01.2013 - 01.2014
Team Leader
Mitsubishi Sandton
05.2011 - 01.2013
Workshop Team Leader
Mitsubishi Mhlanga
01.2004 - 04.2011
Grade 11 -
Okumhlophe High School
N4 Motor Trae -
Coastal KZN College
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