SANDILE MAVUSO
Edenvale
Summary
Dynamic and passionate Linux Engineer with over 10 years of diverse IT experience in telecom, finance, and enterprise support sectors. Expertise in Unix/Linux administration, automation using Bash and Python, and maintaining secure, high-availability environments ensures optimal system performance. Proven track record in leading teams, managing services, and overseeing cloud platforms and production-critical systems, with a strong emphasis on reliability and efficiency. Committed to fostering a culture of continuous improvement through mentoring and knowledge sharing.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Linux Support Engineer
NetEngage
01.2025 - 09.2025
- Provided Linux-based telecoms support in a production-critical environment.
- Built Bash automation scripts for system maintenance and log management.
- Performed PostgreSQL queries for troubleshooting and reporting.
- Deployed and managed Docker containers for high-availability services.
- Monitored infrastructure using Zabbix to identify and resolve performance bottlenecks.
- Worked with CSI, CDN, SDP, and SMSC systems, ensuring SLA compliance.
- Supported cloud integrations with AWS for data processing tasks (S3, EC2).
- Assisted in migrating legacy applications into Azure environments.
- Developed monitoring solutions using Prometheus and Grafana, ensuring system uptime and performance visibility.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
- Implemented containerization using Docker, leading to improved application scalability and manageability.
- Optimized deployments by automating repetitive tasks using scripting languages like Python or Bash for increased operational efficiency.
- Developed custom scripts using Python or Bash to automate repetitive tasks, saving time and resources spent on manual efforts.
Senior Linux Engineer
XLink Communications
02.2024 - 12.2024
- Designed, implemented, and managed Docker containers for critical business services.
- Wrote Bash and Python scripts for automation, data processing, and system checks.
- Administered RADIUS servers for authentication and accounting.
- Applied ITIL/service management practices in incident and change control.
- Collaborated with security teams on firewall rules and system hardening.
- Used Zabbix and Grafana to ensure system stability.
- Implemented Azure-based virtual machines for test and production services.
- Configured Azure Active Directory for identity and access management.
- Advised on hybrid deployments integrating on-premise Linux with Azure services.
- Facilitated team training sessions on latest DevOps practices, elevating team skill levels and productivity.
- Built databases and table structures for web applications.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
Linux Support Engineer
Synaq
02.2021 - 02.2024
- Administered Linux servers in enterprise environments.
- Managed Zimbra email systems and supported DNS configurations.
- Developed shell scripts to automate monitoring and reporting.
- Provided root cause analysis and incident management in line with ITIL processes.
- Created documentation to improve knowledge sharing across teams.
- Assisted in customer cloud adoption by provisioning Azure storage accounts.
- Supported AWS-hosted services, troubleshooting IAM policies and ensuring data integrity.
- Mentored new team members on support tools and best practices, promoting a culture of continuous learning and improvement.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
Support Engineer
Advanced People and Projects
06.2020 - 01.2021
- Provided banking support focusing on networking and Windows administration.
- Delivered PowerShell scripting solutions for system tasks.
- Troubleshot end-user and server issues within strict SLAs.
- Gained exposure to Azure resource provisioning for banking platforms.
Support Engineer
Micros
05.2017 - 05.2020
- Provided remote networking assistance for clients (switches, routers).
- Supported Windows-based environments with strong focus on service delivery.
- Guided clients on new technologies and upgrades.
IT Technician
Wired IT
01.2016 - 04.2017
- Managed Windows Server administration and Active Directory.
- Installed and maintained network infrastructure for SME clients.
- Assisted in deploying Azure resources for SME customers.
Business Administrator
Simakade Services
01.2013 - 01.2015
- Managed HR, finance, and office operations.
Support Technician
Tradelink
08.2011 - 09.2013
- Provided Windows server support in retail systems.
- Maintained client systems and resolved escalated incidents.
Education
Bachelor of Science - Information Technology
Richfield Institute of Technology
10.2025
Diploma - IT Engineering
C.T.I.
01.2009
Skills
- Remote support
- Troubleshooting skills
- Network troubleshooting
- Hardware and software installation
- Linux operating system proficiency
- Linux expertise
- Linux/Unix Administration
- Linux security
- Linux networking
- Scripting languages – Bash, Python, or PowerShell for automation and integrations
- Windows operating system
- Maintenance and troubleshooting
- IT operations
- System administration
- Docker for containerization
- Kubernetes (K8s) for container orchestration, scaling, and management
- Network fundamentals
- JIRA
- Linux environments
- Source and version control: git, github
- AWS
- Azure
- Prometheus, Grafana, Zabbix, Nagios,
Certification
- LPIC-1 | Linux Professional Institute | 2022
- Software Engineering Certificate | Eduvos(CTI) | 2010
Timeline
Linux Support Engineer
NetEngage
01.2025 - 09.2025
Senior Linux Engineer
XLink Communications
02.2024 - 12.2024
Linux Support Engineer
Synaq
02.2021 - 02.2024
Support Engineer
Advanced People and Projects
06.2020 - 01.2021
Support Engineer
Micros
05.2017 - 05.2020
IT Technician
Wired IT
01.2016 - 04.2017
Business Administrator
Simakade Services
01.2013 - 01.2015
Support Technician
Tradelink
08.2011 - 09.2013
Diploma - IT Engineering
C.T.I.
Bachelor of Science - Information Technology
Richfield Institute of Technology