Sandile Mashile
Johannesburg
Summary
Retail professional with extensive experience in people management, store operations, and customer service. Proven success in stock management and consistently achieving sales targets. Expertise in leadership, market analytics, and strategic execution. Aiming to leverage skills for brand growth and market expansion in diverse environments.
Overview
15
15
years of professional experience
Work History
Store Manager
Hydraulics Stores
Capetown and Johannesburg, South Africa
08.2020 - Current
- Managed daily operations of store effectively.
- Supported staff through training, development, coaching, and recruitment initiatives.
- Assisted in driving sales and achieving business development goals.
Store Manager
Typo
Johannesburg, South Africa
11.2012 - 03.2020
- Oversaw daily store functions, including inventory management, staff scheduling, and customer service practices.
- Assisted in resolving customer issues to enhance satisfaction and loyalty.
- Supported budget management by monitoring expenses to ensure financial goals were achieved.
- Helped in recruiting friendly and motivated staff to provide excellent customer service.
Head Waiter
Nino's Rosebank
Johannesburg, South Africa
12.2011 - 11.2012
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Removed discarded trash and used dishes from customer tables.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Checked accuracy of completed orders and delivered to customers at tables.
- Performed additional tasks to keep dining room running smoothly.
Waiter
Clamart Caterers and Services
Johannesburg, South Africa
06.2011 - 12.2011
- Assisted with meal and drink service by ensuring timely delivery and adherence to service standards.
- Provided helpful support during busy periods to expedite food and drink orders.
- Followed hygiene and food safety practices to ensure compliance with protocols.
Education
Mapetla High School
Johannesburg, GP01-2010
Skills
- Customer service
- Staff training
- Sales strategy
- Inventory management
- Visual merchandising
- Team motivation
- Conflict resolution
- Problem solving
- Time management
- Self-motivation
Roles And Responsibilities
- Full end to end management and operational running of a store.
- Staff management, training, development, coaching and recruitment.
- Drive Sales. Achieving and exceeding new business development and profitability goals.
- Currently working with a multi brand store that ensures each brand has an opportunity to generate maximum turnover.
- Customer Service. Improving customer satisfaction through various creative measures.
- Visual merchandising. Generating revenue with diverse product and marketing strategies.
Custom Section
A person with a solid and demonstrated experience in people management, store operations, product knowledge, stock management, customer service, as well as sales and target operations. In my time in the industry, I have acquired valuable skills such as leadership skills, market and trend analytics, strategy execution and brand orientation. I'm an individual who is passionate about fitness and retail as a whole. Looking for a brand where I can fully demonstrate my abilities while assisting the growth of the market.
Languages
Sesotho
Personal Information
Health Status: Excellent
Interests
- Fitness
- Traveling
- Hiking
- Reading
- Watching Anime
- Singing
Accomplishments
- Best Newcomer 2020
- Best Team 2024/2025
- Best Manager 2021, 2024, 2025
Timeline
Store Manager
Hydraulics Stores
08.2020 - Current
Store Manager
Typo
11.2012 - 03.2020
Head Waiter
Nino's Rosebank
12.2011 - 11.2012
Waiter
Clamart Caterers and Services
06.2011 - 12.2011
Mapetla High School