SANDILE GOODALL MBUYISA

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

• Maintained and upheld professional growth, ethical standards and self development.
• Facilitated information management between and across all stakeholders.
• Adhered to principles of lean management (reducing wastage and unnecessary expenditure) without compromising customers care while ensuring minimal wastage.
• Participated as a member of the team and contributed effectively towards achievement of goals.
• Driven a positive customer care experience by putting customers first and delivered holistic customer oriented service.
• Participated in all relevant meetings (facility staff meetings, district meetings and training and development meetings).

• Good communication skills (verbal, non-verbal, written and interpersonal), writing skills, numerical skills, graphical and facilitation skills.
• Good knowledge and understanding of quality control, quality assurance and quality improvement plans.
• Basic computer skills and Microsoft Office (Word, Excel, Outlook and Internet).
• Ability to function independently and as part of the team to achieve goals.
• Ability to follow detailed procedures and ensures accuracy in documentation and data and concentrate on routine work details.
• Ability to respond positively to instructions and procedures.
• Ability to listen and respond effectively to customer questions and resolve customer problems to the customer satisfaction.
• Ability to remain open minded and changes to opinions on the basis of new information.
• Ability to plan work for and carry out tasks without detailed instructions.
• Ability to challenge conventional practices.
• Ability to make sound decisions based on facts rather than emotions.
• Ability to analyse problems skilfully and use logic to reach solutions.
• Ability to manage multiple projects and determine projects urgency in a practical way.
• Ability to anticipate problems and see how a problem and its solutions will affect other units and gathers information before making decisions.
• Ability to establish high standards and measures and maintain high standards despite pressing deadlines.
• Ability to do work right at the first time and correct own errors.
• Ability to complete work in a timely consistent manner and work hours necessary to complete assigned tasks.
• Ability to respond to requests for services in a timely and thorough manner and prioritise customer needs.
• Ability to improve the performance of oneself and others by pursuing opportunities for continuous learning and develop a team spirit.
• Ability to treat people with respect and value diverse perspectives without regard to race, sex, colour, religion or sexual orientation.