Sander Stassen
Branch Sales Manager
Nelspruit
Summary
Dynamic Branch Manager at Elvey Security Technologies with a strong commitment to staff training and exceptional customer service. Proven track record in meeting sales targets and driving operational excellence. Detail-oriented leader skilled in branch operations management and effective problem-solving, fostering a culture of accountability and high performance.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Branch Manager
Elvey Security Technologies
03.2006 - Current
- Retain, and motivate qualified and competent sales and branch personnel
- Interview new candidates and train employees; planning, assigning, and directing work; recognise performance; rewarding and disciplining employees; addressing complaints and resolving internal and external issues
- Coach and mentoring branch personnel to improve knowledge, skills, behavior and competence in the sales, administrative and technical environment
- Cultivated lasting relationships with high-value clients, securing loyalty through exceptional service and advice
- Encourage a culture of excellence and accountability, resulting in our branch consistently exceeding performance targets
- Responsible for high level customer-centric sales, and pre- / post-sales support
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction
- Monitor market trends and identify new business opportunities for potential growth areas within the community or region served via current or new product
- Undertake promotional activities to support regional sales drives and product launches
- Responsible for strategizing and implementing sales and growth activities
- Write reports and respond to questions from managers, customers, and the general public
- Responsible for facilitating and presenting technical training and new product launches
- Uncover and resolve complex customer or staff issues
- Overseeing all branch activities and ensure compliance to company policy and relevant labour laws and guidelines
- Monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives and GP targets were consistently met or exceeded
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Ensure Sales Targets are aligned to company growth targets and consistently met by Sales personnel and the branch
- Managed branch financials including budgeting, forecasting, and expense tracking for reporting and decision-making
Technical Manager and Coordinator
Uni-Tech
02.2001 - 03.2006
- Upkeep of documentation of processes and procedures
- Developed technical process improvements to optimize resources and work quality
- Presented technical training for staff members, enhancing team competency and driving innovation
- Mentored junior staff members, creating a supportive environment and promoted professional development
- Managed deliverable estimates and quotations, plan, schedule and allocated resources
- Met with clients to understand requirements and coordinated with system administrators and directors to plan and schedule activities
- Increased employee productivity through training and mentorship
- Troubleshoot and install integrated systems comprised of security alarms, CCTV Systems and Access control
- Maintained facility, equipment, and safety compliance
- Ordered, maintained and distributed supplies and inventory
- Established and maintained relationships with external vendors for restocking of supplies
- Enhanced customer satisfaction by responding to inquiries and addressing concerns
- Assisted in recruitment and managing onboarding activities
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback
- Provided backup to front desk to step in to assist with various tasks whenever short staffed
- Intervened during internal arguments and diffused tense situations
Counter Sales and Stock Management
Tren-Tyre
04.2000 - 05.2022
- Resolved problems, improved operations and ensure exceptional service
- Proved successful in a fast-paced and stressful environment
- Demonstrated an ability to work collaboratively and effectively, while learning and keeping up GP and sales targets
- Assisted with day-to-day operations, working efficiently and productively
- Managed stock and daily ordering to fill orders. Managed heavy duty tyre repairs and workshop section, while over seeing passenger tyre sales and support
- Assisted in monthly stock counts
- Assisted in weekly tyre management and surveys of various customer fleets and reporting on issues found
Education
High School Diploma -
Belfast Academy
Belfast 04.2001 -
Skills
Calm and composed
Timeline
Branch Manager
Elvey Security Technologies
03.2006 - Current
High School Diploma -
Belfast Academy
04.2001 -
Technical Manager and Coordinator
Uni-Tech
02.2001 - 03.2006
Counter Sales and Stock Management
Tren-Tyre
04.2000 - 05.2022
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