IT
Sanchia R. Jordaan
Casino Tables Inspector, Admin, Supervisor
Benoni
Summary
Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills. Seasoned Training Officer adept at creating new programs to meet changing casino demands. Forward-thinking and resourceful instructor with fifteen years of related casino tables experience. Pursuing new professional challenges with room for advancement. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Diligent storeroom supervisor well-versed in accurately coordinating paperwork such as purchase orders, requisitions and refund requests. Experienced in working with various types of inventory while keeping documentation up-to-date for optimal recordkeeping. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing cash-up and staff delegation.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Principal
Wattle Academy
Benoni
09.2021 - 01.2023
- Tutoring Home-school learners.
- Child minding of learners from gr1 to gr12.
- Supervising and managing staff by means of praise as well as discipline.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Setting up lesson plans and schedules and creating a staff roster accordingly.
- Collecting learners from school and taking learners to extra mural activities.
- Invoicing parents monthly
- Activity planning for our Holiday Club.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Communicated policies and procedures to students and parents regarding student behavior.
- Setting up study plans for learners writing exams.
- Helping learners find a study method that works for them.
- Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
- Mentored newly hired educators and provided encouragement and feedback.
- Administered personnel policies and procedures for school faculty and staff.
- Cultivated positive relationships between community members, school students, and teachers.
- Monitored student behavior and enforced discipline policies.
Tables Inspector
EMPERORS PALACE
Kempton Park
12.2017 - 09.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
Storeroom Supervisor
Elizabeth Lodge
Boksburg
02.2016 - 04.2017
- Maintained orderly stockroom for ease of retrieval.
- Received incoming merchandise and stored in correct stock locations.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed weekly inventory counts to verify stock levels.
- Adhered to safety regulations and practiced safe work habits.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Verified safe and secure storage of merchandise and supplies.
- Conducted periodic audits to verify inventory accuracy.
- Followed proper procedures for item receipt, storage and inventory control.
- Developed and maintained successful working relationships with colleagues.
- Determined staffing needs, developing schedules to staff all shifts.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new team members on proper and safe use of tools and equipment.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Resolved conflicts between team members and addressed complaints or grievances.
- Assigned tasks to team members to complete within designated time frames.
Duty Manager
Galaxy Bingo
Boksburg
08.2013 - 05.2014
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Receptionist
Training Force
Isando
11.2011 - 03.2012
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
- Handled assignments independently with good judgement and critical thinking skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Training Officer
Training Force
Isando
01.2011 - 11.2011
- Established personnel qualifications and coordinated onboarding activities.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained over 45 students with graduation rate of 100%.
- Identified training needs and planned classes accordingly.
- Adjusted instructional strategies according to student needs and understanding of material.
- Developed and implemented effective lesson plans to cover necessary material.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed lesson plans, instructional materials and written practice tests for Roulette, Blackjack and Poker training courses.
- Established and maintained quality control standards.
- Developed job-specific competencies and performance standards.
Tables Inspector
Rio Casino
Klerksdorp
10.2008 - 12.2010
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Ran errands and provided general office support in a professional environment.
Tables Inspector
Emperors Palace Casino
Kempton Park
03.1999 - 01.2007
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
Education
High School Diploma -
Benoni Technical College
Benoni 01.1998 - 12.1998
Skills
Relationship building and networking
Codes of conduct
Entrepreneurial personality
Multitasking ability
Lesson Planning
Student and parent relations
Community Relations
Proficient in MS Word
Proficient in MS Excel
Proficient in MS PowerPoint
Verbal and written communication
Training and mentoring
Process improvements
Documentation
Budget creation
Training
Standardized Testing
Group and individual instruction
Prioritization
Staff Management
Elementary education
Secondary education
Goal planning
Table games procedures knowledge
Adaptable professional
Knowledge of supervisory concepts
Supervisory experience
Monitoring chips purchases
Overseeing games
Observing operations
Guest relations
Recordkeeping skills
Procedure Compliance
Performance Optimization
Activity monitoring
Problem-Solving
Service management
Employee Development
Operational Oversight
Written and oral communication
New employee training
Business administration
Decision-Making
Good Telephone Etiquette
Cash handling
Cash counting
Interests
Learning
Reading
Gardening
Swimming
Supervisory Development
Completed a Supervisory Development Programme through Damelin in 2007.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Principal
Wattle Academy
09.2021 - 01.2023
Tables Inspector
EMPERORS PALACE
12.2017 - 09.2021
Storeroom Supervisor
Elizabeth Lodge
02.2016 - 04.2017
Duty Manager
Galaxy Bingo
08.2013 - 05.2014
Receptionist
Training Force
11.2011 - 03.2012
Training Officer
Training Force
01.2011 - 11.2011
Tables Inspector
Rio Casino
10.2008 - 12.2010
Tables Inspector
Emperors Palace Casino
03.1999 - 01.2007
High School Diploma -
Benoni Technical College
01.1998 - 12.1998