Sibulelo Vilakazi
Soweto
Summary
I am a very dedicated and determined person who is eager to learn new challenges. I am in possession of a Diploma in business management and also a higher certificate in fashion design. I possess strong negotiating and selling skills, have excellent people skills and are intuitive to client's needs. I am very target driven.
Overview
3
3
years of professional experience
Work History
Product Expert
Hear X
09.2024 - Current
- Product experts assist customers in selecting the right hearing aids based on their specific needs and lifestyle.
- Provide troubleshooting, technical support, and advice on how to optimize the use of the hearing aids.
- Train customers on how to use, maintain, and care for their hearing devices to ensure optimal performance and comfort.
- Assist with connecting the hearing aids to the customers preferred devices.
Customer Support Agent
Quantitate
09.2023 - 05.2024
- Assist customers with account issues, online store orders, USPS/UPS/FedEx/DHL/Other related inquiries/questions/concerns, as needed.
- Troubleshoots and diagnoses malfunctions to eliminate problems with our software.
- Handling approximately 15-25 telephone calls per day providing technical support and troubleshooting of customer's software issues such as: Internet and network connectivity, Printer configuration, Software Download/Installation/Removal, Filters, Rules, Automation, User Settings, Password Resets, and more.
Stylist
Scotch & Soda
05.2023 - 09.2023
- Making sure visitors to the store receive true scotch & soda hospitality.
- Use my knowledge of the brand to assist clients when choosing outfits or garments.
- Helping clients to pick out suitable outfits and also the perfect clothing for their needs.
- Managing the store's look and feel by merchandising the mannequins and the clothes around the store.
Support Agent
Multi choice
01.2022 - 09.2022
- Technical support and Troubleshooting the dstv products for client which are decoders, showmax app, Disney app and routers.
- Provide personalized customer service by responding to the needs of the client.
- Sell the services and products the company offers.
- Maintain and grow a strong client base, identify and escalate issues to the supervisor.
- Find new business opportunities and maintain a healthy pipeline for future deals.
Education
Diploma -
business management
higher certificate -
fashion design
References
- Zanele Masote (Team leader), Quantanite, 078 7010 468
- Robert Khuzwayo (Supervisor), Hear X, 078 669 7988
- Shawn Choonie (Supervisor), Quantanite Merchants, 074 724 4057
Timeline
Product Expert
Hear X
09.2024 - Current
Customer Support Agent
Quantitate
09.2023 - 05.2024
Stylist
Scotch & Soda
05.2023 - 09.2023
Support Agent
Multi choice
01.2022 - 09.2022
Diploma -
business management
higher certificate -
fashion design