SAMUKELISIWE SILINDILE SHOZI

•Recruit, develop, train and coach self-employed Representatives to attain personal goals and

objectives in line with representative segmentation

•Analyse both area and representative data daily, devising a suitable plan to achieve area goals

and close performance gaps if needed

•Submit campaign action plan & required reports to manager based on changes in KPI data

utilising performance data

•Coach and train representatives to achieve their full potential & track performance against goal

achievement.

•Observe and coach Representatives and mentor high performing Representatives.

•Schedule meetings with high performers to increase earnings potential & increase

representative base.

•Sell Avon’s Multi-Level Marketing programme, focusing on realistic earnings potential and

responsibilities within the model and obtaining buy-in.

•Schedule and conduct one-to-one business reviews with top tier self-employed.

•Partner with representatives in analysing current performance against set goals and objectives

& create a climate in which people want to do their best.

•Observe implementation of field fundamentals and coach Representatives to ensure that

Avon’s standards and requirements are consistently met

•Schedule regular opportunity meetings, focusing on marketing material, MLM and personal

development to support keep objective of increasing sales opportunities.

•Work with others on personal lead generation, recruiting & training.

•Analyse Campaign-end data and devise a creative communication plan (using channels like

FaceBook, webinar, internal systems and email) to your self-employed team, comparing area

results to national results and ranking accordingly.

•Direct recruitment of representatives and /or sales leaders

•Applying segmentation to support the representative

•Identifying under performance and developing a plan to address

•Identifying high performers within the team and supporting them to advance

•Using data to develop a business plan in collaboration

•Building a network, communicating to a disperse team

Company : Avon Justine

Report : Rhoda Eikenaar

Designation : Divisional Manager

Contact number : 082 887 2919

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced competitive environments.
• Achieving Monthly Targets.
• Selling VW cars of all models.
• Marketing Events about new model we introduces.
• Product Knowledge of all Vehicles models .
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible weekend and holiday shifts if we launching new model.
• Provided professional services and support to individual who looking to perchance VW cars and finance.

Company : McCarthy VW umhlanga

Reported to : Mrs Cathy Gilmore

Designation : New Cars Sales Manager

Contact number : 0832544596

• Proofread marketing collateral ahead of printing to eliminate errors.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Compiled product, market, and customer data to generate informed sales and profit projections.
• Created engaging content for Marketing Events.
• Generated leads through phone calls, emails and face-to-face interactions.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Used lead generation software to create organized lists of prospective customers.
• Collected, analyzed and summarized data and trends to provide marketing tracking and research.
• Updated spreadsheets with statistical, financial and non-financial information.
• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Compiled product and customer data to generate informed profit projections.
• Contributed to montly team meetings, brainstorming sessions and staff appraisals.
• Collected and analyzed data from variety of sources to create detailed market research reports for Manager.
• Created and distributed surveys for data collection and analysis.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.

Company : McCarthy Corporate Marketing

Reported to : Mrs Leanne Perkins

Designation : National Manager

Contact number : 032 946 7800

• Kept reception area clean and neat to give visitors positive first impression.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Monitored visitor access and maintained situational awareness to promote on-site security and safety.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Kept high average of performance evaluations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Company : McCarthy Toyota Greyville

Reported to : Mr Baboo Budhram

Designation : Dealership Manager

Contact number : 031 3087300

• Encouraged and promoted ideas aligned to business needs and benefits.
• Promoting Knorr product in Shoprite Checkers around KZN
• Will check if we have enough stock in the stores, supervise the promoters to push the product.
• Introduce the new flavours of Knorr product to customers; evaluate their buying behavior in the store.
• Collect Data about the likes and dislike about the product and new flavours.
• Motivated and trained employees to maximize team productivity.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Trained team members on new products to support promotional efforts.

Report to : Miss Thuso Khumalo

Designation : Account Executive

Contact number : 031 3034090

Reason for leaving : Season Promotion

• Worked effectively in fast-paced environments.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging customers
• Proven ability to develop and implement creative solutions to complex problems.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Applied effective time management techniques to meet tight deadlines.

• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
• Completed credit payments via card processing systems.
• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Seated customers in timely manner by managing reservations and waitlists skillfully.

Company : Circus Circus Cafe

Reported to : Ms Zowee Watson

Designation : Store manager

Contact number : 031 201 9996