Samukelisiwe Ngubane

Client Liaison Officer:

-Communicated client feedback to leadership teams and identified improvement possibilities.

-Liaised with marketing teams to identify new audience and business opportunities.

-Enhanced customer satisfaction by promptly addressing and resolving inquiries

-Completed bookings and reservation amendments using hospitality property management software.

Client Payment Administrator:

-Managed client payment records, enhancing data accuracy.

-Processing and balancing credit card payments.

-Applied accounting and bookkeeping knowledge to identify areas of weakness and opportunities for improvement in financial systems.

-Reviewed reports on cash inflows and outflows and made necessary adjustments to meet company needs.

-Drew up reports on cash balances and other financial activities for management review.

Accounts Payable & Accounts Receivable:

- Reduced risk by assessing the creditworthiness of potential clients.

- Conducted regular audits to ensure adherence to company policies and regulations.

- Handled financial transactions, creating and filing accurate records.

Human Resources and Payroll:

-Collaborated with human resources department for smooth onboarding to streamline employee data.

- Collected and evaluated timesheets and managed electronic timekeeping systems.

Guest Relations: 2011-2012

- Trained new members in guest relations team, helping them understand job responsibilities better.

- Managed VIP guest relations effectively, guaranteed high levels of customer satisfaction.

Debt Controller:

-Verified customer identification for credit card purchases diligently, ensuring fraud prevention measures were in place.

Credit Card & Forex Payment Vetting:

-Ensured compliance with all regulatory requirements to maintain company reputation.

-Managed foreign exchange transactions by following regulatory guidelines.

Reservations Manager:

-Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.

-Addressed customer complaints, resulting in increased loyalty and repeat bookings.

Stock Auditor:

- Investigated reported incidents of theft or damage, providing comprehensive reports on findings.

- Managed stock rotations to balance inventory of perishable products and minimize wastage.

• Receptionist

- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

• House- Keeping & Kitchen Standards Upkeep

- Trained new employees to uphold company's food preparation standards