SAMUKELISIWE MAGOSO
DURBAN
Summary
Results-driven and dynamic Public Management Graduate equipped with demonstrated experience, clerical and administrative support. Well versed in data management preparation and presenting reports. General understanding of legislative framework governing the public services and guidelines. Possess intensive knowledge in Public relations, Public communication, service delivering, handling complaints both telephonically and face to face. Ability to initiate plan, organize and coordinate projects. Meticulously apply time management and professional skills to meet and exceed the company's expectations. Aim to add value and thrives for accuracy when performing duties, possess a wiling to learn mind-set and keen for an opportunity to contribute to the company's success and increase productivity.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Metrofile
09.2021 - 09.2023
- Handled all client' emails, effectively.
- Assisting clients development manager as required.
- Completion of data capture as required into the company’s system.
- Performing General office administration
- Dealing directly with clients either by telephone or online.
- Responding promptly to client's inquiries and handle and resolved client's complaints.
- Obtained and evaluated all relevant information to handle product and service and inquiries.
- Organised workflow to meet client's timeframes by checking and prioritizing different tasks.
- Directed requests and unresolved issues to the appropriate resources in order to get the necessary and relevant solution.
- Logged all work, including client interactions and transactions, recording and details of action taken, in EMS/CRM daily.
- Filing of documents for easy accessibility, either by the colleague or the supervisor.
- Receiving and making Calls.
- Making of copies.
- Scanning of documents whenever required.
- Data Capturering using the MS Word, MS Excel, PowerPoint and Outlook.
Education
Diploma - Public Management
Mangosuthu University of Technology
12.2021
Skills
- Public Management/Administration
- Computer Literate
- MS Excel
- MS Word
- MS PowerPoint
- Internet
- Customer Service Skills
- Client Service Functions
- Communication Skills
- Research Skills
- Analytical Skills
- Negotiating Skills
- Problem-solving Skills
- Network Skills
- Typing Skills
- Stakeholder Management
- Data Management Skills
- Report Writing
- Document Preparation
- Telephone Etiquette
- Switchboard
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Achieved goals through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Administrative Assistant
Metrofile
09.2021 - 09.2023
Diploma - Public Management
Mangosuthu University of Technology