Summary
Overview
Work History
Education
Skills
Personal Information
References
Locations
Timeline
Generic

Samukelisiwe Gumede

Call Center Agent
Waterkloof

Summary

Passionate about finding a vibrant and teamwork-oriented work environment where I can leverage my skills to make significant contributions to the team's success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales agent/ call agent position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Electoral Officer

IEC
05.2024 - 05.2024
  • conduct elections or polls within the Auckland local government area
  • compile and certify the electoral rolls
  • publish any public notice relating to elections and polls and the calling of nominations
  • receive nominations, candidate profile statements, and required deposits
  • issue and receive ordinary and special votes and other official documents
  • process and count votes
  • declare the results
  • receive returns of electoral donations and expenses
  • investigate possible offences and report alleged offences to the police.

Sales Call Center Agent

Jamnetwork Solutions
03.2024 - 04.2024

follow-up calls, selling products/services, conducting market research, updating databases, and reporting recurring issues to management.


Answering calls, Making outbound calls, Upselling merchandise or service plans, Handling complaints, Providing customer support, Collecting customer feedback, Escalating customer issues, Handling inbound calls, Respond to customer inquiries

Actively promoting and selling our products, Enhance customer loyalty, Handle customer engagement, Lead generation

Management and resolve customer complaints, Meet individual and team targets, Reporting issues, Resolve issues.

Call Center Agent

Icon Africa
09.2023 - 01.2024

Answering calls, Making outbound calls, Upselling merchandise or service plans, Handling complaints, Providing customer support, Collecting customer feedback, Escalating customer issues, Handling inbound calls, Respond to customer inquiries

Actively promoting and selling our products, Enhance customer loyalty, Handle customer engagement, Lead generation

Management and resolve customer complaints, Meet individual and team targets, Reporting issues, Resolve issues

Sales Agent

Tradeway Promotions
11.2019 - 02.2022

Publicize and advertise publications, merchandise and product lines; research and identify markets; contact area merchants, distributors, or organizations; prepare and place advertising; mail brochures or advance copies; and follow-up with potential distributors or buyers to expand the market and create interest.


  • Deliver customized, targeted sales strategies
  • Understand customer needs and offer solutions and support.
  • Work with sales team to close sales

Education

Matric -

Sunnydale Secondary School
01.2009 - 11.2013

Associate in Electronics Engineering Technology - Electrical Engineering

Thekwini FET College
Durban, South Africa
04.2001 -

Skills

Adaptability

Personal Information

  • Date of Birth: 04/10/94
  • Gender: Female
  • Nationality: South African

References

Nondumiso, Tradeway Promotions, 0815592763


• Nosipho
• Icon Africa
• 0610839554


• Noluthando Ngidi
• IEC
• 0766228602


• Tamara
• Jamnetwork Solutions
• 0743310704

Locations

2344 Waterwood, Phase1, Ext12 Mapleton

Timeline

Electoral Officer

IEC
05.2024 - 05.2024

Sales Call Center Agent

Jamnetwork Solutions
03.2024 - 04.2024

Call Center Agent

Icon Africa
09.2023 - 01.2024

Sales Agent

Tradeway Promotions
11.2019 - 02.2022

Matric -

Sunnydale Secondary School
01.2009 - 11.2013

Associate in Electronics Engineering Technology - Electrical Engineering

Thekwini FET College
04.2001 -
Samukelisiwe GumedeCall Center Agent