Samuel Mwandama
HOTEL OPS MANAGER
Stellenbosch,WC
Summary
Hotel Operations Manager leading guest operations, dining service, front office, and guest services across luxury hospitality settings. Directs a multicultural team of 25+ and strengthens HACCP, service SOPs, and audit readiness to lift guest satisfaction and control waste. Improves cost-efficiency through tighter inventory controls and operational budgeting.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Hotel Operations Manager
Quoin Rock Wine Estate
01.2022 - Current
- Led end-to-end luxury hospitality operations, supervising a multicultural team of 25+ across dining, front office, and guest services.
- Implemented targeted service SOPs and training programs, increasing guest satisfaction from 55% to 87% within 19 months.
- Strengthened HACCP and food-safety enforcement at service stations; conducted regular audits and implemented corrective actions.
- Optimized inventory controls and managed operational budgets, achieving waste reduction and enhanced cost-efficiency.
Duty Manager
Leeu Collection
05.2015 - 09.2019
- Led daily shift operations for guest service, ensuring safety compliance and effective crisis response.
- Performed sanitation and quality audits across guest-facing areas to ensure 100% adherence to 5-star luxury standards.
- Mentored and trained floor staff, enhancing retention by 17% and fostering high team morale.
- Resolved guest complaints and escalations promptly, maintaining brand reputation and encouraging repeat business.
Restaurant Manager
Reuben's Restaurant
06.2012 - 04.2014
- Supervised high-volume fine dining service, ensuring cleanliness and precise mise en place to enhance guest experience.
- Supervised high-volume fine dining service, enforcing cleanliness and precise mise en place across shifts.
- Managed inventory procurement and implemented cost-containment measures to optimize F&B expenditure while maintaining quality.
Education
Occupational Health & Safety & Risk Management Training -
Mikolongwe Technical College
Blantyre, Chiradzulu Malawi01-2010
Malawi school certificate of education - undefined
Nyambadwe High School
Blantyre, Malawi01-2009
Skills
Guest Relations
Team Leadership
SOP implementation
Front office coordination
Concierge service standards
Compliance & Safety
Cost & Inventory
Budget management
Service quality audits
Staff scheduling
Performance reporting
Forecasting & occupancy analysis
Personal Information
- Date of Birth: 02/01/1991
- Nationality: African
- Availability: Available to join immediately
Timeline
Hotel Operations Manager
Quoin Rock Wine Estate
01.2022 - Current
Duty Manager
Leeu Collection
05.2015 - 09.2019
Restaurant Manager
Reuben's Restaurant
06.2012 - 04.2014
Malawi school certificate of education - undefined
Nyambadwe High School
Occupational Health & Safety & Risk Management Training -
Mikolongwe Technical College