Samuel L Mokone
Sasolburg
Summary
I am reliable, ambitious, energetic and trustworthy. I am capable of dealing with different kinds of people and situations, to improve my flexibility and organizational skills. I have several years’ experience in the Retail space working for different FMCG shops operating in different market segments. This has built my character to be able to adapt to dealing with different customer segments and different working environments. I am a business minded individual always striving to achieve profitability in my unit, whether it is managing costs or growing sales. Dealing with different kinds of people and situations improved my interpersonal and social skills. I believe that these assets will stand me in good stead for any future position I undertake.
Overview
25
25
years of professional experience
Work History
Store Manager
SUPERSPAR
01.2021 - 05.2026
- Store profitability, sound stock management, excellent service to our customers, a clean, safe working and shopping environment.
- Efficient management of suppliers of service, drive sales, manage budgets and ensure budgets and financial performances are aligned with targets at store and department level.
- Monitor performance trends to identify and respond to local competitors and other areas of opportunity, constantly monitor all aspects of the business that give rise to shrinkage
- Drive sales, manage budgets and ensure budgets and financial performance are aligned with targets at store and department level.
- Monitor performance trends to identify and respond to local competitors and other areas of opportunity.
- Constantly monitor all aspects of the business that give rise to shrinkage a complete understanding of systems, policies and standard operating procedures (SOP'S)
- Running P&L
- Running service department such as; Butchery department and doing stock take weekly working on their GP% ordering stock.
- Bakery department doing stock take weekly and their recipe, ordering stock.
- Deli department doing stock take weekly, ordering.
- Fruit and Vegetables department running stock take weekly
- Perishable department
- Liquor store
- General merchandiser
- Hardware and building materials
- Opening and Closing store daily
- Staff + - 200 including external merchandisers
- Contract Expired
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Sales Manager
Game Massmart(Gateway)
01.2019 - 01.2020
- Manage the entire shop floor back and front
- Stock management
- Customer service
- Running my P&L
- Running Sales and give new ideas
- Merchandising and setting planogram of the store
- Resolving issues
- Day to day running of the store with regards to company policies
- Motivate staff
- Drive Sales
- Manage Budget
- Liquor Store
- Sport Department
- Audio Department
- Garden Department
- Major Department
- Appliances Department
- Cellphones Department
- Grocery Department
- Fruit and Veg Department
- Bakery Department
- Clothing Department
- Hardware Department
- General Merchandiser
- Monitoring performance and identify market trends with regards to local and international market
- Constantly monitoring all aspects of the business that gives risk to shrinkage
- Complete understanding of system and policies also standard operation procedures (SOP)
- Fully trained on latest version of SAP
- Controlling expenses
- Opening and Closing store daily
- Staff + - 300 including external merchandisers
- Contract Terminated
Regional Manager
Cambridge Food(Randburg)
11.2017 - 12.2019
- Store profitability, Sound stock management, excellent service to our customers, A clean, safe working and shopping environment.
- Efficient management of suppliers of service, Drive sales, manage budgets and ensure budgets and financial performance are aligned with targets at store and department level.
- Monitor performance trends to identify and respond to local competitors and other areas of opportunity, constantly monitor all aspects of the business that give rise to shrinkage
- Drive sales, manage budgets and ensure budgets and financial performance are aligned with targets at store and department level.
- Monitor performance trends to identify and respond to local competitors and other areas of opportunity.
- Constantly monitor all aspects of the business that give rise to shrinkage, a complete understanding of systems, policies and standard operating procedures (SOPs)
- Joining Massmart
- Established and maintained operational standards for [Number] locations.
- Boosted brand growth by devising strategic network and marketing tactics.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
Store Manager
Pick 'n Pay (KwaMnyandu - Umlazi)
12.2010 - 11.2017
- Expense Control
- Quality Customer service
- Ordering stock
- Controlling shrinkage, promotion of stock, presentation, and Hygiene
- Oversee security
- Preparation of budget and forecasting
- Training and developing staff
- Preparing monthly reports
- Resigned
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Branch Manager
Boxer Sharpeville
01.2005 - 12.2010
- Preparation of budget and Forecasting, Training, and development of staff
- Customer service quality management
- Manage HR
- Oversee security control
- Business growth
- Prepare monthly reports
- Manage service levels
- Oversee the recording of invoice and Expenditure
- Lead, manage and supervise staff development
- Performance management etc managing staff of +-150
- Resigned
- January 2007 to September 2008: Branch Manager for Boxer Eskcourt 'Natal'
- Branch Manager for Boxer Bushbuckridge 'Limpopo'
- Branch manager for Boxer Giyane Build 'Mpumalanga'
- January 2007: Branch manager for Boxer Rustenburg 'North west'
Floor Manager
Shoprite Checkers Pty Ltd
12.2000 - 12.2004
- Expense control
- Managing staff, ordering stock, maintain hygiene standards
- Attend to customer queries and service, grow business unit
- Manage shrinkage
- Overseeing service department
Skills
Attention to detail
,Proficient in MS office
,Excellent time management skills
,Staff training
,Interviewing and hiring
,Decision-making
,Staff management
,Customer relationships
,Coaching and mentoring
,Relationship building and management
,Relationship building
,Branch operations management
,Customer service
Timeline
Store Manager
SUPERSPAR
01.2021 - 05.2026
Sales Manager
Game Massmart(Gateway)
01.2019 - 01.2020
Regional Manager
Cambridge Food(Randburg)
11.2017 - 12.2019
Store Manager
Pick 'n Pay (KwaMnyandu - Umlazi)
12.2010 - 11.2017
Branch Manager
Boxer Sharpeville
01.2005 - 12.2010
Floor Manager
Shoprite Checkers Pty Ltd
12.2000 - 12.2004