Samuel Jansen
FOH Manager
Cape town
Summary
Dynamic FOH Manager at Carlyle's on Derry, skilled in staff supervision and conflict resolution. Enhanced team performance through targeted training, driving a significant increase in customer satisfaction. Expert in cash handling and inventory management, fostering a positive work environment while maximizing table turnover and minimizing waste.
Overview
5
5
years of professional experience
2
2
Languages
Work History
FOH Manager
Carlyle's on Derry
01.2025 - 09.2025
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed unique events and special promotions to drive sales.
Restaurant Waiter
Carlyle's on Derry
01.2023 - 12.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Bartender
Narona
01.2022 - 01.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Yard, Dogs Bollocks
02.2021 - 10.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Higher Certificate in Fitness - Fitness
ETA College
Rondebosh, Cape Town 04.2001 -
Skills
Speed and accuracy under pressure
Cash Handling and POS Operations (GAAP Mainly)
Stock Control and Bar Set up
Responsible Alcohol Service
Table Management and Multitasking
Staff Supervision and Shift Management
Training and onboarding new staff
Conflict resolutions
Scheduling and Time Management
Leading Teams in High Pressure environments
Problem Solving
Timeline
FOH Manager
Carlyle's on Derry
01.2025 - 09.2025
Restaurant Waiter
Carlyle's on Derry
01.2023 - 12.2024
Bartender
Narona
01.2022 - 01.2023
Bartender
Yard, Dogs Bollocks
02.2021 - 10.2021
Higher Certificate in Fitness - Fitness
ETA College
04.2001 -