Samuel Jansen
FOH Manager
Cape town
Summary
Dynamic FOH Manager at Carlyle's on Derry, skilled in staff supervision and conflict resolution. Enhanced team performance through targeted training, driving a significant increase in customer satisfaction. Expert in cash handling and inventory management, fostering a positive work environment while maximizing table turnover and minimizing waste.
Overview
5
5
years of professional experience
2
2
Languages
Work History
FOH Manager
Carlyle's on Derry
01.2025 - 09.2025
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed unique events and special promotions to drive sales.
Restaurant Waiter
Carlyle's on Derry
01.2023 - 12.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Bartender
Narona
01.2022 - 01.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Yard, Dogs Bollocks
02.2021 - 10.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Higher Certificate in Fitness - Fitness
ETA College
Rondebosh, Cape Town 04.2001 -
Skills
Speed and accuracy under pressure
Timeline
FOH Manager
Carlyle's on Derry
01.2025 - 09.2025
Restaurant Waiter
Carlyle's on Derry
01.2023 - 12.2024
Bartender
Narona
01.2022 - 01.2023
Bartender
Yard, Dogs Bollocks
02.2021 - 10.2021
Higher Certificate in Fitness - Fitness
ETA College
04.2001 -