Summary
Overview
Work History
Education
Skills
Timeline
Generic

SAMUEL CHUKUDU

CUSTOMER CARE COSULTANT
CITY OF TSHWANE

Summary

Dynamic Customer Care Consultant with proven expertise at City Of Tshwane Municipality, adept at resolving complex issues and enhancing customer satisfaction. Skilled in dispute resolution and CRM software, I developed tailored solutions that increased client retention and fostered strong relationships, ensuring a positive experience even in high-pressure situations.

Customer service professional with extensive experience in providing exceptional support and resolving issues to enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments. Possesses excellent communication skills and commitment to delivering high-quality results.

Knowledgeable [Desired Position] with proven ability to resolve customer issues efficiently and effectively. Demonstrated success in improving customer satisfaction through personalized support and proactive problem-solving. Leveraged excellent communication and conflict resolution skills to maintain positive client relationships.

Professional customer service specialist prepared for this role with strong background in delivering exceptional support and fostering client relationships. Skilled in problem-solving, communication, and conflict resolution. Consistently ensures team collaboration and adapts to changing needs to achieve optimal results. Reliable, empathetic, and focused on enhancing customer satisfaction through effective service strategies.

Experienced [Job Title] brings [Number]+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

21
21
years of professional experience

Work History

Customer Care Consultant

City Of Tshwane Municipality
01.2004 - Current
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Analyzed feedback from customers to identify trends and make necessary improvements within the department.
  • Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
  • Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
  • Developed customized solutions for clients, resulting in higher satisfaction rates and repeat business.
  • Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Resolved complex customer issues, ensuring a positive and efficient experience.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Billing Specialist

City Of Tshwane Municipality
tshwane
01.2004 - 02.2012
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Created, prepared, and delivered reports to various departments.
  • Updated reports, managed accounts, and generated reports for company database.
  • Improved communication within the organization through regular updates on policies, procedures, and key events.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Proactively addressed potential billing discrepancies by conducting pre-billing audits.
  • Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
  • Streamlined billing process efficiency by implementing updated billing system.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Education

High School Diploma -

LEPELLE HIHG SCHOOL
ELANDSKRAAL
04.2001 -

Skills

Microsoft office

Timeline

Customer Care Consultant

City Of Tshwane Municipality
01.2004 - Current

Billing Specialist

City Of Tshwane Municipality
01.2004 - 02.2012

High School Diploma -

LEPELLE HIHG SCHOOL
04.2001 -
SAMUEL CHUKUDUCUSTOMER CARE COSULTANT