CYNTHIA MBEWE
Capetown
Summary
Highly skilled professional with a strong background in customer service management and domestic help. Demonstrating excellent communication, leadership, and organizational skills. Known for effective time management, attention to detail, and commitment to maintaining good personal hygiene. Valuable team player, always ready to contribute and support others. Career goals revolve around leveraging competencies to enhance service quality and improve team efficiency.
Overview
5
5
years of professional experience
Work History
Consultant Team Leader
Mukuru Shared Services
10.2019 - 03.2025
- Mentor junior consultants, contributing to their professional growth and development
- Trained new team members on company procedures, ensuring consistent quality across all consulting engagements
- Effectively managed conflicts within the consultant team, fostering collaboration and teamwork
- Advised clients on change management strategies that resulted in successful adoption of new processes
- Lead a team of consultants to successfully complete multiple high-stakes projects within budget and deadline constraints
Education
CARE CERTIFICATE - Standards 1 to 15
Caredemy Online Skills
Certificate - Marketing
Copperbelt University (CLLE)
High school Certificate -
Mindolo High School
Skills
- Good communication skill
- Leadership skills
- Customer Service Management
- Effective time management skill
- Emotionally strong
- Good team player
- Empathetic and caring
- Organizational skill
- Domestic Help
- Good personal Hygiene
- Team player
- Paying attention to detail
Personal Information
Name & contact
Timeline
Consultant Team Leader
Mukuru Shared Services
10.2019 - 03.2025
Certificate - Marketing
Copperbelt University (CLLE)
High school Certificate -
Mindolo High School
CARE CERTIFICATE - Standards 1 to 15
Caredemy Online Skills
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