Samson Madzvamuse
Bulawayo,Turks and Caicos
Summary
Dynamic hospitality expert with a solid track record in pre-opening hotel and residence management, as well as cruise ship housekeeping. Skilled in PMS Opera and Hot SOS/Amadeus, ensuring high-quality guest service across various cultures. Proven abilities in budget administration, purchasing, and inventory management, enhancing operational performance. Adept in payroll systems and project management, fostering employee engagement and discipline.
Overview
14
14
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work history
Assistant Executive Housekeeper
The Royal Caribbean Cruises
Miami
2025.09 - Current
- Achieved compliance with public health requirements through diligent monitoring and maintained accurate logs to enhance product and service quality whilst Facilitating adherence to company standards and procedures, ensuring operational excellence.
- Achieved 95.5 cleanliness goal and SRA service consistently thorough analysis of guest service feedback to formulate actionable suggestions for enhancing overall satisfaction levels, by conducting HAT (Housekeeping Accountability Tool) analysis meeting consistently for every voyage.
- Collaborated closely with housekeeping team on Ovation of The Seas to foster an inclusive environment, resulting in successful crew matters survey outcomes and becoming number 1 in the Fleet against 28 other Ships.
- Deliver prompt and efficient responses to guest inquiries, enhancing overall satisfaction and proactively identify and fulfil guest needs and demonstrated sincere hospitality by creating a welcoming and pleasant guest experience.
- Ensured VIP guests received optimal service through meticulous checks of their status and suite readiness at embarkation, achieving consistent quality across by conducting random suite evaluations during embarkation and cruising days.
- Perform comprehensive walkthroughs of all vessel areas, identifying and resolving operational issues to uphold vessel standards.
- Oversaw efficient management of administrative employee records, ensuring accuracy and compliance and led training initiatives that enhanced crew performance and engagement. Coached team members to consistently achieve high standards in service delivery.
- Oversaw regular equipment inspections, ensuring accurate documentation of maintenance logs.
Facilitated follow-up on pending maintenance issues to ensure timely closure.
Maintained comprehensive records of inspections to uphold quality standards. - Oversaw management of housekeeping overtime and working hours. Implemented strategies to maximize manpower efficiency in line with contractual obligations.
Reviewed time and attendance records to verify adherence to labor law regulations.
Rooms Division Manager (Housekeeping)
The Ritz-Carlton Hotel Company
Turks and Caicos
2024.01 - 2025.08
- Trained and Implemented the Launch of the Hot Sos /Amadeus system.
- Championed the Forbes Travel Guide Training and Certification
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and engaging with guests on events such as Marriott Bonvoy Elite members weekly cocktails.
- Streamlined housekeeping operations by implementing efficient scheduling and significantly reducing outsource labour by 80%.
- Reduced staff turnover by focusing on ongoing trainings, support, and mentorship to the Ladies and Gentlemen through one on ones.
- Increased room turnaround time by close monitoring of room status reports and effective communication with front desk Ladies and Gentlemen and Hot Sos Implementation.
- Improved overall cleanliness scores with thorough inspections and visual trainings reinforcing the good and creating awareness of the bad and sitting on K year to date 2024.
- Collaborated with other departments to coordinate special events and communicating directly with group organizers to ensure successful events.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs and engaged in Address: Providenciales TKCA1ZZ Phone: 6492467595 Email: samsonmajor@gmail.com WWW: About Me
Rooms Division Assistant Manager (Housekeeping)
The Ritz Carlton in Turks and Caicos
Providenciales
2022.07 - 2023.12
- Inspecting guestrooms and Residences for both Owners and rental guests
- Inventory management (HOT SHOP) and budget, forecasting and Cost control
- Manage housekeeping operations and ensures compliance with all housekeeping policies, standards and procedures.
- Recruitment, Manning and Scheduling of Ladies and Gentlemen.
- Payroll management in HRPLUS and scheduling.
- Performance appraisals, Coaching and Development plans for all ladies and gentlemen
- Responds to and handles guest problems and complaints on digital platforms included.
- Champion certification of all ladies and gentlemen in BSA both in morning and turndown service.
- Created condensed Ritz Carlton BSA manual for housekeeping hotel rooms.
- Developed ladies and gentlemen into their best suited roles through learning and growing.
- Created environment of accountability in line with company policy and procedures
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored new staff on cleaning and safety protocols.
Rooms Division Supervisor (Housekeeping)
The Ritz Carlton Turks and Caicos Hotel and Residences
Turks and Caicos
2021.07 - 2022.07
- Championed certification of all ladies and gentlemen (44) in BSA both in morning and turndown service
- Developed ladies and gentlemen into their best suited roles through learning and growing
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and Trained Housekeeping Team with absolutely no experience in luxury brand and hotel in The Ritz Carlton with capacity of over 700 guests with minimal guest cleaning incidents.
- Led a Team of 25 Room attendants (Diverse nationalities) including Deck runners and Linen runners on Adventure of the Seas and oversaw the sanitation program onboard.
- Managing the Deck inventory, cleaning Supply and ensuring proper storage procedures.
- Trained the team on all OPP (outbreak prevention protocols) levels are understood and strictly executed
- Ensured all Housekeeping Operations are in accordance with USPH (United States Public Health) protocols for a healthy voyage for both guests and Crew.
- Executed End of Contract appraisals for the entire team on my deck with developmental feedback and career progression planning.
- Managed the timecards in Kronos ensuring there is no ILO violations, and the team gets enough rest hours.
- Drove and achieved both team and guest engagement targets through sign off surveys and Medallia respectively.
- Inspected daily Guest Staterooms, Lockers, Pantries, trolleys and corridors ensuring a healthy and safe environment.
- Performed daily log updates and kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Housekeeping Deck Supervisor, 12/2019 to 07/2020 The Royal Caribbean Group - Florida
- Managed Daily Housekeeping Operation of over 300 Staterooms and responsible sourcing for Marriott Net Zero goal.
Housekeeping Supervisor
The Ritz Carlton Dubai
Dubai
2018.02 - 2019.12
- Improved guest satisfaction by optimizing weekly schedules for 42 room attendants while respecting off requests and business needs.
- Achieved highest employee engagement survey scores through effective team leadership and service enhancement.
- Enhanced team performance by conducting thorough appraisals and developing targeted improvement plans for over 12 diverse staff members.
- Executed accurate monthly payroll processing using Oasys, ensuring timely compensation.
- Maintained exceptional resort cleanliness across seven restaurants, five swimming pools, five banquet halls, recreational areas, and private beachfront.
- Delivered brand-standard cleaning by coordinating daily special tasks in rooms and public areas.
- Ensured prompt care of carpets, upholstery, and pest control, preserving high hospitality standards throughout the hotel.
Housekeeping Team Leader
The Ritz Carlton Dubai
Dubai
2016.10 - 2018.01
- Assisted team in implementing deep cleaning protocols to enhance guest experience.
- Procured essential supplies ahead of time to maintain operational efficiency.
- Supported team members by assigning tasks to maximise productivity levels.
Housekeeping Attendant
The Ritz Carlton Dubai
Dubai
2015.12 - 2016.09
Front Office Agent
Holiday Inn Bulawayo
Bulawayo
2014.09 - 2015.08
Guest Relations Officer
Holiday Inn Bulawayo
Bulawayo
2012.02 - 2014.08
Education
Executive Diploma - General Management
Zimbabwe Institute of Management
ZimbabweSkills
- Strong PMS OPERA knowledge
- Strong Hot SOS /Amadeus Knowledge
- Strong Guest service and engagement
- Effective communication and Interpersonal skills
- Budget administration, expense tracking
- Supply Inventory Management (HOTSHOP)
- Payroll Administration (HR PLUS, KRONOS and OASYS)
- Cleaning and Sanitation
- Improving Employee Engagement and discipline in diverse environment (23 Nationalities)
- Hospitality Management
- Time management and Proactive and problem solver
Finance competency
Strong analytics ability
Purchasing systems
Project management
Certification
- The Ritz Carlton Envision: Leading Leaders CALA- Turks and Caicos 2025
- Envision: Leading Teams CALA- Turks and Caicos 2024
- Embark; Introduction to Leadership CALA- Turks and Caicos 2023
- The 7 habits of Highly Effective People - Turks and Caicos 2023
- Managing and working In a different Culture- 2022
- Global Quality Excellence- Turks and Caicos 2023
- Foundations of Cleaning-Turks and Caicos 2023
- Talent Acquisition-Turks and Caicos 2023
- Residence Concierge-Turks and Caicos 2023
- Global Privacy-Turks and Caicos 2023
- Global Anti-corruption-Turks and Caicos 2023
- Loyalty Program Marriott Bonvoy-Turks and Caicos 2023
- Foundations of Leadership - Turks and Caicos 2022
- Front Desk Duty Manager - Dubai 2019 Front Desk Agent- Dubai 2017 The Royal Caribbean Cruises GNSL - 2020 ALPS 1 & 2- 2020
- STCW Certificate Issue Date 2025-03-24
- Seaman Book Issue Date 2022-12-14 (Bermuda)
- Bermuda Seafarers Identity Document issue 2022-12-14
Accomplishments
- The Royal Caribbean Cruises
- The Ritz Carlton Turks and Caicos. Leader of the year 2024.
- Leader of the 3rd quarter 2024
- Turks and Caicos Tourism Association Leader of the year Nominee 2024.
- Mr Ritz Carlton Turks and Caicos 2023. Employee Promise Champion 2023.
Affiliations
- Standup comedy
Timeline
Assistant Executive Housekeeper
The Royal Caribbean Cruises
2025.09 - Current
Rooms Division Manager (Housekeeping)
The Ritz-Carlton Hotel Company
2024.01 - 2025.08
Rooms Division Assistant Manager (Housekeeping)
The Ritz Carlton in Turks and Caicos
2022.07 - 2023.12
Rooms Division Supervisor (Housekeeping)
The Ritz Carlton Turks and Caicos Hotel and Residences
2021.07 - 2022.07
Housekeeping Supervisor
The Ritz Carlton Dubai
2018.02 - 2019.12
Housekeeping Team Leader
The Ritz Carlton Dubai
2016.10 - 2018.01
Housekeeping Attendant
The Ritz Carlton Dubai
2015.12 - 2016.09
Front Office Agent
Holiday Inn Bulawayo
2014.09 - 2015.08
Guest Relations Officer
Holiday Inn Bulawayo
2012.02 - 2014.08
Executive Diploma - General Management
Zimbabwe Institute of Management