Samkelo Nyawula
Pretoria
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Regional Manager well-versed in sales, team, and business leadership. Knowledgeable of business operations in Industry industry. Offering Number years of experience and dedication to growth. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage Number years of progressive Industry experience to positively impact business operations.
Overview
8
8
years of professional experience
Work History
Line Regional manager
Pick N Pay Supermarkets - Head Office - Pretoria
Pretoria
- As Regional manager my role include but not limited to representing PNP brand within Pick n Pay Corporate/ Local businesses, growing the business foot print by opening new stores and assisting/advising store management with all management functions to run a profitable business
- Management Overall general management of the region (9 branches, 70 managers, over 500 staff members and over 200 external service providers)
- Strategy development and implementation Development of regional strategies (sales and marketing) in line with company strategy and giving input into company strategy Marketing Continuous Market analysis to stay abreast with the changes within the industry
- Competitor analysis for quicker response to their marketing strategies and tactics
- Customer analysis to monitor and respond to their needs and wants
- Implementation of company marketing plan, Designing and implementing Region Marketing plan in line with the company objectives
- Oversee activities directly related to sales promotion to achieve sales targets
- Advertising in local newspapers and radio station to inform customers of special offers
- Determine products and services to be sold to clients based on customer requirements
- Stock costing management and determining selling prices to drive sales of instore produced products
- Sponsoring and participating in our local community activities for brand marketing Stakeholder Relationship Building and Managing strategic relations with Suppliers, employees, landlords and communities to create and deliver premium customer value Financial management Setting turnover, expenses and profit budgets, managing implementation, analyzing financial performance, finding problems and developing improvement strategies
- Inventory Management Managing SAP stock ordering systems, stockholding, days-cover and stock-turn
- Planning, execution and monitoring of monthly and financial stock take, Analysis of stock variances, determining the cause and developing improvement strategies
- Human Resources management and Industrial Relations Strategic human resource planning, recruitment and selection, training and development and talent retention
- Ensuring compliance to policies, legislation and regulations.(LRA, BCOE, EEA, BEE) Correctional discipline, initiating and chairing enquiries, chairing grievances and conflicts management, Risk and Security Loss control and security procedures maintenance, ensuring compliance to all internal and legislative risk control requirements
- Ensuring OHS and Food safety procedures are in place Operations Company assets management, repairs and maintenance budget control, ensuring effective capacity management of available resources to achieve higher operational efficiency
- Project management Overall management and coordination of store opening project team leaders
- Managing store opening process from setting equipment, Assisting/Advising/ Training store team through the following: merchandise flow and layout, ordering stock and merchandising, planning workforce numbers, recruiting and selecting staff, inducting both managers and staff and training staff and management of all departments on all operational matters.
Branch Manager
Pick n Pay Supermarkets - Tramshed, Jubilee mall, Wierdapark and Woodlands (Gauteng, Pretoria)
Pretoria
06.2009 - 12.2010
- Management Leadership and direction of the Business Unit People management - Managing the following Heads of departments (Assistant Branch manager, Floor manager, Cash office manager, 2 x Perishable manager, 2 x Produce manager, Bakery manager, Deli manager, Butchery manager, General merchandise manager, Inventory manager, Senior Receiving manager and 4 x receiving manager
- Management of about 160 - 200 general staff and outside merchandisers, security and cleaners of around 40
- Establish and implement departmental policies, goals, objectives, and procedures, Guiding and motivating staff members, Ensure adherence to company policies, rules and regulation
- Making decisions and problem solving for various departments Operations - Facility and equipment maintenance and repairs, replacement of old equipment through liaising with the regional operations managers Finance - Setting, implementing, monitoring and evaluating branch financial budgets - Sales, Gross profit, Expenses and Net profit Analysis of daily sales performance and management account of the sore and departments with department managers and develop improvement plans
- Marketing Strategy - Continuous Market analysis to stay abreast with the changes within the industry, Competitor analysis for quicker response to their marketing strategies and tactics, Customer analysis to monitor and respond to their needs and wants, Implementation of company marketing plan, Designing and implementing Branch Marketing plan in line with the company objectives, Oversee activities directly related to sales promotion to achieve sales targets, Advertising in local newspapers and radio station to inform customers of special offers, Determine products and services to be sold to clients based on customer requirements, Stock costing management and determining selling prices to drive sales of in-store produced products
- Sponsoring and participating in our local community activities for brand marketing HR - Determine staffing requirements, Recruitment, interviews and selection to fill open vacancies and new ones, induction of new staff to instill the organization vision, mission, values and culture, training and development to close skills gap and build high performing team, talent retention by recognition and rewarding of high performers and creating a continuous attractive, learning and challenging environment IR - Corrective Disciplines, Grievances hearing, Chairing and Initiating disciplinary enquiry, Appeals, Negotiations and CCMA representation
- Negotiating with branch union representatives
- Ensuring a healthy employment relationship between management and union leaders
- Dealing with conflicts and resolving them ASAP to avoid disruption of operations and customers
- Stakeholder Relations - Maintaining relationship with all Major suppliers Ensuring that each supplier has a signed service level agreement (SLA) Ensuring that all Suppliers adhere to the SLA
- Attending to all customer complaints and resolving them promptly
- Supporting and participating in the activities of the communities that we work in
- Liaising with the center management and keeping to their rules and regulations
- Liaising with the royal houses of the communities and supporting their functions Warehouse and Inventory Management - Control the flow of inventory in and out of warehouse to stores
- SAP Stock ordering and stock level management (days cover and stock turn)
- Maintaining stock movement on system to ensure efficient reporting
- Monitoring and clearing ageing stock, Plan and implement daily, weekly and monthly stock takes, Investigate and correct variances in stock takes, Shrinkage monitoring and control, Monitoring of daily deliveries, Scheduling of delivery trucks, Merchandise store on an ongoing basis, Planning and ordering of seasonal purchase orders
Assistant Branch Manager
Pick n Pay Supermarket - (Limpopo) Pietersburg, Wonderboom Junxion( Gauteng)
- 05.2009
- Management- overall branch management and co-ordination of departments, Finance- setting and managing turnover and expenses budget, interim and annual branch stocktaking planning and execution, KRONOS payroll, procurement and service quality checks HR- human resource management, recruitment, selection and development, conducting interviews, IR- correctional discipline, initiating enquiries, chairing grievances and conflicts management, Security-shrinkage control and security procedures maintenance
- Operations - assets management, equipment repairs and maintenance.
Acting store manager
Pick n Pay Supermarket - Glen Village (Gauteng)
Gauteng
04.2008 - 08.2008
- To carry out an ICU store that was for sale and running down stock while keeping store good standard
- Handling all IR matter
- Overall dealing with store operations, marketing and controls, Warehouse and inventory management, stakeholder's relationship and finances.
Floor Manager
Pick N Pay Supermarkets - Polokwane (Limpopo)
Polokwane
02.2006 - 08.2007
- Dry Groceries stock ordering and control all departments budgeting and expenses, quality control, admin and filling, staff scheduling, people management (+/-200 people and all departmental managers), corrective discipline, warehouse control, sales promotions and merchandising standards, customer service
- Handling IR matters, negotiating deals with vendors, Handling customer queries and interactions.
Perishable manager
Pick N Pay Supermarkets - Polokwane (Limpopo)
Polokwane
05.2005 - 01.2006
- Dry and Perishable groceries stock ordering and control departments budgeting and expenses control, quality control, admin and filling, staff scheduling, people management (fresh department managers and staff), corrective discipline, warehouse control, sales promotions and merchandising standards.
Produce manager
Pick N Pay Supermarkets - Hillcrest Pretoria (Gauteng)
Pretoria
- 04.2005
- Produce stock ordering and control departments budgeting and expenses control, quality control, admin and filling, staff scheduling, people management warehouse control, sales promotions and merchandising standards.
Receiving Manager
Pick N Pay Supermarkets - Hillcrest Pretoria (Gauteng)
Pretoria
05.2003 - 05.2004
- Stock Receiving and Dispatch, quality control, Deliveries Scheduling, Warehouse Control, Security Control, People Management and Admin and Filling.
Education
Retail Management Development Programme (RMDP) NQF L6, CE at UP - School for business leadership - undefined
Business Administration and Management, Damelin College - undefined
Different Certificates in Retail management, Pick 'n Pay Training Institute - undefined
Retail operations level 1, Technikon SA - undefined
Shadrack F. Zibi high School - undefined
Skills
Performance Management
Business development and planning
Order Management
Sales and marketing strategies
Operational management
Staff Management
Staff Supervision
Sales management
Operations
Sales Planning
Strategic Planning
Goals and performance
Staff Training and Development
New Business Development
Personnel Monitoring
Business recordkeeping
Vendor Management
Human Resources Management
Operations Management
Staff Recruiting
Leadership Development
Financial Management
Profitability Optimization
Contract Management
Budget Management
Compliance Monitoring
Policies and Procedures
Goal Setting and Performance Metrics
Negotiation
Customer Relations
Customer Service
Leadership skills
Sales Forecasts
Conflict Management
Business and Operations Analysis
Team Building Practices
Team Leadership
Policy Enforcement
Employee Scheduling
Recruiting and Hiring
Productivity Improvements
Client Relationship Building
Business Administration
Contractor Relationship Management
Decision-Making
Accomplishments
- 2019 - Received General Managers award
- 2019 - Appointed Head of Safety & Security for Northern region
- 2016 - Appointed Line Regional manager
- 2016 - Appointed Senior store manager for the region - March 2016.
- 2015 - Very successful new gen. revamp - Wierdapark store
- 2014 - Best growing store in the region -Wierdapark store
- 2013 - Best store manager in region. - Best growing store in the company -Jubilee mall store
- 2011 - Appointed a new store opening manager of Jubilee mall store.
- 2009 - Successfully revamp of Wierdapark - growing sales from 13 million to 16 million in the first half.
- 2009 - Progress Award - for outstanding performance across all functions in the region.
- 2007 - Number one turnover store in the region - Polokwane
- 2006 - Best shrinkage store in the region - Polokwane.
- 2005 - Best Perishable Department - for the highest turnover and highest growing department in the company - Best shrinkage store in August in the region- Polokwane
- 2004 - Best shrinkage store in February in region - Hillcrest
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Contacts - Cell
082 565 6058
Personal Information
- ID Number: 7804125491082
- Citizenship: RSA
- Dependents: Two
- Health Status: Healthy
- Date of Birth: 04/12/78
- Gender: Male
- Driving License: code C1
- Marital Status: Married
Personal Goals
Growing to more senior management levels through hardworking, studying, training and learning many functions of my work field.
References
- Suzelle Edwards, Regional HR Manager, 012 470 8343
- Mr Joseph Mkhuma, General Manager, 012 470 8309
Timeline
Branch Manager
Pick n Pay Supermarkets - Tramshed, Jubilee mall, Wierdapark and Woodlands (Gauteng, Pretoria)
06.2009 - 12.2010
Acting store manager
Pick n Pay Supermarket - Glen Village (Gauteng)
04.2008 - 08.2008
Floor Manager
Pick N Pay Supermarkets - Polokwane (Limpopo)
02.2006 - 08.2007
Perishable manager
Pick N Pay Supermarkets - Polokwane (Limpopo)
05.2005 - 01.2006
Receiving Manager
Pick N Pay Supermarkets - Hillcrest Pretoria (Gauteng)
05.2003 - 05.2004
Line Regional manager
Pick N Pay Supermarkets - Head Office - Pretoria
Assistant Branch Manager
Pick n Pay Supermarket - (Limpopo) Pietersburg, Wonderboom Junxion( Gauteng)
- 05.2009
Produce manager
Pick N Pay Supermarkets - Hillcrest Pretoria (Gauteng)
- 04.2005