Samkelo Nxumalo
Alberton
Summary
I am an analytical, result-driven individual who is keen on utilizing the skills and knowledge attained through education and experience in various fields. This also includes an exceptional systematic approach when tackling tasks with the ability to take initiative where need be. The goal is to add value by assisting my department in developing and executing their strategies to drive business growth.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Engagement Consultant
PPS
Johannesburg
05.2021 - 08.2021
- Collaborated with team members to achieve target results.
- Identified client issues, analyzed information and provided solutions to problems.
- Received client calls in order to give them updates on claims.
- Handled queries such as the changing of banking details and updating policy beneficiaries.
- Organised quotes for brokers.
- Updating brokers on client policy applications
Graduate Financial Advisor Intern
PPS
Johannesburg
02.2019 - 02.2020
- Created and maintained relationships with prospective and established clients.
- Cold called prospective and established clients.
- Arranged meetings with clients to explain their portfolio of products and to introduce them to new products.
- Signed new PPS memberships.
Car Park Agent
Europcar South Africa
Johannesburg
05.2017 - 09.2017
- Assisted clients in examining their vehicles to ensure they are in a pristine condition before leaving.
- Assisted clients in examining their vehicles upon returning to ensure there are no damages.
- Recorded and reported any damages to vehicles attained during rental.
- Assisted in shuttling vehicles to the Europcar depot where they are prepared for rental.
Promoter
Isilumko Marketing
Johannesburg
12.2015 - 06.2016
- In-store marketing and promoting of Fayrouz beverages at stores such as Pick n Pay and Checkers.
- In-store marketing and promoting of Laughing cow at stores such as Pick n Pay and Checkers.
- Drove product sales by persuading and convincing customers to from the store.
- Planning and coordinating promoting strategies with team members.
Education
Higher Certificate - Business Principles And Practice
Rosebank College
Johannesburg 02.2013 - 12.2013
Bachelor of Commerce - Digital Marketing
Rosebank College
Johannesburg 02.2014 - 12.2016
Higher Certificate - Software Engineering
HyperionDev
Johannesburg 04.2022 - Current
Skills
Customer service and engagement
Accomplishments
As part of the PPS 2019 Graduate programme, we were tasked with coming up with ideas of process reengineering in order to improve and elevate product offerings and service delivery to PPS clients. This involved research and team work. The group presented three ideas to EXCO and two of those ideas were adopted by EXCO to be implemented in the organisation in 2020. As the MC at the EXCO presentation, I was tasked with coordinating and facilitating the flow of the programme. This helped to improve my research and presentation skills.
Contactable References
Mrs Subashni Gounder, Project Manager at PPS
Cell: 083 641 3684, Email: sgounder@pps.co.za
Ms Lehlogonolo Raseboye Team manager at PPS
Cell: 071 310 8485
Timeline
Higher Certificate - Software Engineering
HyperionDev
04.2022 - Current
Customer Engagement Consultant
PPS
05.2021 - 08.2021
Graduate Financial Advisor Intern
PPS
02.2019 - 02.2020
Car Park Agent
Europcar South Africa
05.2017 - 09.2017
Promoter
Isilumko Marketing
12.2015 - 06.2016
Bachelor of Commerce - Digital Marketing
Rosebank College
02.2014 - 12.2016
Higher Certificate - Business Principles And Practice
Rosebank College
02.2013 - 12.2013
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