Criminal law
Samkelo Ndevu
Regional Transport Controller
Johannesburg,Gauteng
Work Preference
Summary
Dynamic professional with a proven track record at Lancet Laboratories, excelling in strategic planning and client support. Adept at implementing cost-saving measures and enhancing customer satisfaction through effective conflict management. Recognized for optimizing fleet utilization and maintaining compliance, driving operational efficiency and achieving significant results.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Regional Transport Controller
Lancet Laboratories
09.2024 - Current
- Implementing cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Investigating motor vehicle accidents & submitting insurance claims.
- Ensuring efficient fleet utilization & meeting timeous service intervals.
- Directing traffic fines & performing various administrative functions.
- Monitoring daily petrol transactions & reporting anomalies.
Contact Centre Agent
Lancet Laboratories
06.2021 - 08.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintaining client confidentiality in line with the provisions of the POPI Act.
Courier
Lancet Laboratories
03.2019 - 05.2021
- Collecting medical samples between labs & other practices.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Followed company policies and procedures during shift.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Daily handling & delivery of patient results.
Storeman
La Toscana Investments CC
05.2017 - 02.2019
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
Education
Bachelor of Arts - Criminology
University of South Africa
Pretoria 04.2001 -
Skills
Collaborative strategic planning
Experienced with MS Office tools
Team leadership
Proficient in conflict management
Client support
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"We learn not for school, but for life."
Seneca
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
Zulu
Advanced (C1)
Xhosa
Advanced (C1)
Sotho
Upper intermediate (B2)
References
Nomagugu Maligana - (011) 724-0600 / 076 569 6211 Contact Centre Supervisor
Martin Nagel - (011) 724-0600 / 084 582 9495 Regional Manager
Natasha Wolfaardt - (011) 450-4703 / 072 622 3940 General manager
Timeline
Regional Transport Controller
Lancet Laboratories
09.2024 - Current
Contact Centre Agent
Lancet Laboratories
06.2021 - 08.2024
Courier
Lancet Laboratories
03.2019 - 05.2021
Storeman
La Toscana Investments CC
05.2017 - 02.2019
Bachelor of Arts - Criminology
University of South Africa
04.2001 -