SAMKELO MANELI
Big Data Cloud Engineer
Cape Town,Western Cape
Summary
An energetic and keen learner with a passion for continuous growth and development in the field of Technology with the expertise that I have accrued at Amazon Web Services. As an avid listener and team-oriented professional, Samkelo excels in collaborative environments where effective communication and cooperation are key.
Samkelo's enthusiasm for technology drive is complemented to delivering innovative solutions and contributing positively to team dynamics as his work experiences have made him value a positive working environment. With a foundation in problem-solving and critical thinking, Samkelo is dedicated to advancing his skills and making impactful contributions in the tech industry as an Engineer and one day as an Architect.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Athena and Glue Subject Matter Engineer
Amazon Web Services
Cape Town
09.2023 - Current
- Used metrics to monitor application and infrastructure performance.
- Identified, analyzed and resolved infrastructure vulnerabilities and various deployment issues on AWS services.
- As a Tenured Engineer and Accredited Subject Matter Expert (SME), Samkelo's core responsibilities are providing secondary layer escalations for front-line Support Engineers for my specialist Big Data serverless tools, namely: Amazon Athena and AWS Glue
BIG DATA CLOUD SUPPORT ENGINEER
AMAZON WEB SERVICES
10.2021 - 09.2023
- Deliver best practice architectural guidance for AWS customers
- Conducted Internal Training and Onboarding for new Support Engineers and Associates
- Operational Role Automation: Developed an on-call roster generator using Python to streamline team operations
- Created Slack Workflows to integrate reminder alarms for Operations Managers and Engineers
- Technical Customer Sentiment Reviews: Conduct reviews for escalations on unhappy customer interactions to improve service quality and if needed, assist customers in recovering from Mission Critical infrastructure issues and improving the overall customer experience.
BIG DATA CLOUD SUPPORT ASSOCIATE
AMAZON WEB SERVICES
Cape Town
12.2019 - 10.2021
- My first tech role after leaving University
- As a graduate, Samkelo got the opportunity to get front line Cloud exposure through his role as a Support Associate which we could break into 2 parts Introduction to AWS Services: Gained expertise in AWS fundamental services: EC2, S3, Lambda, CloudFormation, VPC, AWS Container Services as well as AWS' various SDKs
- Specialised Support for Big Data Services: Elastic MapReduce (managed Hadoop offering on AWS)
- AWS Glue (central data catalog, serverless ETL jobs using Apache Spark, data source scanning, and schema inference)
- DynamoDB (AWS' proprietary NoSQL Database, primarily a Key-Value store)
- Athena (serverless service for running interactive SQL queries using distributed SQL engines)
- Big Data Best Practices: Understood and applied Big Data paradigms and best practices for efficient and effective use of Distributed Compute and Storage Systems AWS services.
CUSTOMER EXPERIENCE AND COLLABORATION ENGINEER L1
DIMENSION DATA
Gqeberha
08.2018 - 02.2019
- Provided Technical Support for Dimension Data Unified communication solutions' clients.
Education
Bachelor of Technology in Information Technology -
NELSON MANDELA UNIVERSITY
Gqeberha, South Africa 02.2019 - 12.2019
National Diploma in Information Technology - Information Technology
NELSON MANDELA UNIVERSITY
Gqeberha, South Africa 02.2013 - 12.2018
Skills
References
- Kevin Govender, AWS Senior Operations Manager, Premium Support, 0
- Darron Dorffman, Data Engineer, 082 876 8444
- Micaylin Naidoo, AWS Technical Account Manager, Enterprise Support, 071 355 5781
Certification
Get Smarter UCT Data Analysis
Timeline
Athena and Glue Subject Matter Engineer
Amazon Web Services
09.2023 - Current
BIG DATA CLOUD SUPPORT ENGINEER
AMAZON WEB SERVICES
10.2021 - 09.2023
BIG DATA CLOUD SUPPORT ASSOCIATE
AMAZON WEB SERVICES
12.2019 - 10.2021
Bachelor of Technology in Information Technology -
NELSON MANDELA UNIVERSITY
02.2019 - 12.2019
CUSTOMER EXPERIENCE AND COLLABORATION ENGINEER L1
DIMENSION DATA
08.2018 - 02.2019
National Diploma in Information Technology - Information Technology
NELSON MANDELA UNIVERSITY
02.2013 - 12.2018
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