Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

SAMKELISIWE BIANCA DLAMINI

4 Mnyandu Thokozani Road Umlazi ,KZN

Summary

I am seeking an opportunity to join an organization that can help me enhance my skills, strengthening my knowledge and realizing my potential. I am willing to explore a wide variety of opportunities that can help me gain perspective. I am a capable individual that is willing to experience a different working environment in order to build new teamwork dynamics and relations. Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.

Overview

3
3
Languages

Work History

Sales Representative for Digi Worx Agency/Vodacom

Digi Worx Agency/Vodacom
  • Worked for various Vodacom campaigns
  • Worked to ensure a positive and hassle-free customer experience
  • Identified and maximized sales opportunities and increased customer retention rates
  • Representative for Vodacom and settled any customer disputes in a professional and pleasant manner
  • Continually worked to keep customers satisfied with the service and enhancing Vodacom's and Digi Worx agency's reputation by providing quality and timely service
  • Financial services and representative for Vodacom insurance and funeral cover.

Sales Representative for Nintendo (Core Group)

Nintendo (Core Group)
  • Identified and maximized sales opportunities and increased customer retention rates
  • Increased customer return rates by always providing excellent service
  • Worked on the Nintendo expo handling and informing customers about the product and worked to ensure a positive and hassle-free customer experience.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Customer Service Advisor at EDF Energy

Kura SA
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Addressed complex issues by scheduling repair appointments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Collaborated with team members to achieve monthly targets and improve overall performance.

United Airlines Resevations Agent

CCI South Africa
  • Assist customers in booking and organizing their flights over the phone
  • Assit in changing or modifying customers reservations
  • Working independatley and increased customer return rates by always providing excellents service
  • Manage flight details and customers information, answer customers questions and solving customers problems.

Metro by T-Mobile agent

CCI
  • Maintained call centre database by collecting and recording information
  • Handled international inbound calls for customer service department
  • Continually worked to enhance call centre's reputation by providing quality and timely service
  • Monitored daily reminder call logs.

Education

Bachelor of Social Science - Industrial And Organizational Psychology

University of KwaZulu-Natal
Durban South Africa
04.2001 -

National Senior Certificate -

Ridge Park College
04.2001 -

Skills

Ability to Multitask

Effective Time Management

Customer Service

Microsoft Office

Critical Thinking Skills

Dedicated team player

Ability to Work in a Team

Analytical Thinking

Flexibility and Adaptability

Communication and Presentation

Critical thinking and problem solving

Personal Information

  • Date of Birth: 09/21/1999
  • Nationality: South African

References

  • Ridwan Ismail, Digi Worx, 082 786 3538
  • Sibusiso Ngubane, CCI, 073 525 6776
  • Sandra Nduli, 082 543 7557
  • Suraj, Nintendo, 082 688 0589

Timeline

Bachelor of Social Science - Industrial And Organizational Psychology

University of KwaZulu-Natal
04.2001 -

National Senior Certificate -

Ridge Park College
04.2001 -

Sales Representative for Digi Worx Agency/Vodacom

Digi Worx Agency/Vodacom

Sales Representative for Nintendo (Core Group)

Nintendo (Core Group)

Customer Service Advisor at EDF Energy

Kura SA

United Airlines Resevations Agent

CCI South Africa

Metro by T-Mobile agent

CCI

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SAMKELISIWE BIANCA DLAMINI