Samkelisiwe Sokhela

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained regular and consistent attendance and punctuality.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Entered data into system and updated customer contacts with information to keep records current.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Input data and processed system change to generate accurate reports.
• Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
• Arranged meetings and appointments and updated records to assist management.
• Contributed to project success by providing administrative support to various teams as needed.
• Streamlined administrative processes by implementing efficient filing and organizational systems.
• Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.

Managed inventory control while recruiting qualified staff and overseeing cash handling processes.

• Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
• Maintained professional and impeccable environment for employees and customers.
• Monitored inventory levels closely, coordinating with procurement department to prevent product shortages during peak demand periods.
• Managed a team of sales representatives, providing training and guidance for successful sales strategies.
• Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
• Set individual and team sales targets, motivating staff to achieve top performance levels consistently.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.